Pets at Home Coupons & Promo Codes

    • Top Offer
      Pick by Our Editor

      10% Off

      Coupon 10% off online when you spend £100 or more on Hutches & Runs.
      Expires at Aug 31, 2019
    • Top Offer
      Pick by Our Editor

      10% Off

      Coupon 10% OFF online when you spend £100 or more on Fish Tanks / Aquariums.
      Expires at Aug 31, 2019
    • Top Offer
      Pick by Our Editor

      Free Gift

      Sale Free Weight Check & Nutrition Consultation
  • Sale

    Buy 1 Get 50% Off Selected Calming Products

  • Sale

    Buy 1, Get 1 50% Off Selected Items of Royal Canin Ranges

  • Sale

    Buy 1, Get 1 50% Off James Wellbeloved 1.5-2kg Bags

  • Sale

    Buy 1, Get 1 50% Off Selected Royal Canin Items From The Feline Ranges

  • Sale

    15% Off Naturediet Complete Wet Food For Dogs

  • Coupon

    First Month For 1p When You Sign Up For Regular Flea & Tick Treatment

  • Sale

    25% Off Selected Travel Accessories

  • Sale

    Buy 1, Get 1 50% Off Spring Deal Items

  • Sale

    Up to 50% Off Feliway & Adaptil For Pets

  • Sale

    25% Off Love Fish Tanks

  • Sale

    5% Off Wainwright's Food With Easy Repeat + Free Shipping

  • Sale

    Up to 50% Off Selected Diffusers And Refills From Feliway & Adaptil

  • Coupon

    20% Off Cat Bedding Orders Over £40

  • Coupon

    20% Off When You Spend £40 on Selected Cat & Dog Bedding

  • Sale

    10% Off Your Orders When You Sign Up For VIP Club

  • Coupon

    15% Off All Toys & Accessories

  • Sale

    20% Off Selected Wainwrights Food & Accessories

  • Sale

    Up to £20 Off Selected Hutches For Rabbits And Guinea Pigs

  • Sale

    Free Standard Delivery for Orders Over £ 35

  • Sale

    2% On All Orders at Pets at Home

Pets at Home FAQ

Why Do I Need to Wait 3 Days to Add Fish to My New Tank?

It is important to wait at least 3 days with all the tank systems running before adding any fish in order for the environment to stabilise, to ensure the filter is running, the temperature is stable and the tank is decorated to your satisfaction.

When you begin to add fish this must be done gradually over a number of weeks and not all at once so the filter can adjust to the increased waste products in the tank produced by the fish.

My Tank is Leaking What Should I Do With My Fish?

Ideally you need to transfer the fish and their water to another tank as soon as possible. If you do not have another tank immediately available transfer the fish and water to a suitably sized waterproof container and arrange to get them another tank with a filter system as soon as possible.

The sooner the fish can be placed back in a filtered tank the better as this will reduce stress and illnesses from occurring.

My Fish Don’t Look Well, What Should I Do?

The treatment you need for your fish and tank will vary depending on the symptoms of your fish.

Please contact your local store who will be able to advise on the best treatment for your fish once you have described the symptoms.

is It Essential to Have a Filter?

Every aquarium needs some sort of filter system. There are several different types available, but they all perform a similar function.

Quite simply, fish live in an enclosed environment, a filter therefore behaves like their life support system, it traps any large waste particles, breaks down invisible fish waste products, and usually aerates the water for them to breathe.

How Often Should I Clean My Tank?

Maintaining the water quality is the most important factor in keeping fish healthy. Check the water regularly and every few weeks carry out a partial water change.

This means siphoning 10 - 20% of the water out of the tank and replacing it with new water which has been de-chlorinated.

Can I Put Coldwater Fish In Tropical Tank Or Tropical Fish In a Coldwater Tank?

Coldwater fish are happiest and thrive when in a coldwater tank and tropical fish need their water to be maintained at a higher temperature than a coldwater tank in order to survive.

Why Shouldn’t Rabbits and Guinea Pigs Live Together?

Although both species are very social and love company, rabbits and guinea pigs have differing nutritional needs. It is also possible for a rabbit kicking out in play to severely injure a guinea pig.

For these reasons Pets at Home will not sell a rabbit to live with a guinea pig or vice versa.

My Pet Doesn’t Seem Well What Should I Do?

If you are at all concerned about your pet's health please contact your local veterinary surgery for advice. They will be able to let you know if you pet requires any treatment or an appointment.

How Old Do I Need to Be to Purchase a Pet From Pets at Home?

You must be at least 18 years old to purchase a pet from Pets at Home.

The welfare of the pets we sell in stores is the highest priority and Pets at Home reserves the right to refuse the sale of a pet where the colleagues feel it is not in the pets best interests.

How Often Should I Clean Out My New Pet?

You should clean your pet out at least once or twice a week. A regular clean out not only provides a hygienic and safe environment for your pet but also the ideal opportunity to bond with them and check them over.

What Methods Of Payment are Accepted In Store?

Pets at Home accepts cash or card payments in store. The following credit and debit cards are accepted:

Delta; Visa; MasterCard; Maestro, Electron, Amex and PayPal.

Pets at Home is unable to accept cheques as payment.

What is Pets at Home Refund, Replacement and Returns Procedures for Items Bought In Store?

Pets at Home offers a 100% satisfaction guarantee on all own brand products (this does not affect your statutory rights). In addition to this we provide a 12 month guarantee on all products sold in store. Please return the item to any Pets at Home store with your proof of purchase where our friendly store colleagues will be able to assist you. See our Returns and Refunds page for further details.

How Do I Return Items Bought In Store?

Please return the item to any Pets at Home store with your proof of purchase where our friendly store colleagues will be able to assist you. See our Returns and Refunds page for further details.

Which Carrier Will Deliver My Goods?

Orders weighing less than 2kg will be delivered via Royal Mail. Orders weighing over 2kg will be delivered via DPD.

With the exception of direct from supplier items which will be sent via the suppliers chosen carriers.

When Will My Delivery Be Dispatched?

Your delivery will be dispatched as soon as the warehouse has picked and packed your order. You will receive an e mail to confirm your order has been dispatched.

Next Working Day delivery orders will be dispatched the same day to ensure they reach you on the next working day.

98% of all our standard deliveries arrive within 3 working days.

How Long Will My Delivery Take to Arrive?

If you ordered on standard delivery your order will arrive within 4-6 working days except for orders sent out on 2 man delivery service.

If you chose Next Working Day am or pm and order before 8pm, your order will arrive the following day at the time specified.

98% of all standard deliveries arrive within 3 working days.

Please note: am = 8-12
pm = 12-6

Do I Need to Be In to Sign for My Delivery?

Standard delivery: No, the driver is able to leave your order without a signature providing they are confident that the area your parcel is to be left is safe and secure. They will then leave a card for you to advise where the order has been left.

If they do not feel happy there is a safe place to leave your parcel they will take the order away with them and leave a card advising you to call them to re arrange delivery.

Next Working Day & Saturday delivery: Yes, these deliveries will need to be signed for.