Only Natural Pet's Boulder Retail Store Location offers FREE online order pick up in Boulder, Colorado. Any Colorado shipping address has the option of "Boulder Store Pickup" as a FREE delivery method. You will receive an email when your order is ready to be picked up at the store
Most weekday orders placed by 12PM Eastern Time are processed the same day. Orders placed after 12PM Eastern Time will be processed the next business day. You will receive a shipment confirmation when your order has shipped, and tracking information will be available in the order status area within 24-48 hours of shipment. If an item is out of stock, you will be notified via email within 2 business days. If applicable, the other items on your order will ship immediately. The out of stock item will ship promptly when it is back in stock. We will never charge additional shipping due to a backorder.
Free shipping on all orders $69 and over; flat rate $6.99 shipping on all other orders (excluding frozen raw orders, Alaska, Hawaii, US Territories & Military APO/FPO addresses). Additional shipping charges apply to Guaranteed Overnight, 2 Day Shipping and frozen raw orders.
Please note if you have requested a catalog or signed up for email newsletter, you have an account already. To retrieve your password, enter your email address and click on the Forgot Your Password link.
Backordered items will ship to you as soon as they are back in stock. You should receive an email notifying you of the backordered items. Most backordered items are shipped within a few days, although occasionally if the manufacturer is out of stock it will take longer.
Please note you will not be charged for backordered items until they are shipped. There will be no extra shipping charges added to the original order amount as a result of the backorder.
Please track your order using the instructions above. If the order status says "Processing", then the item was backordered because it was out of stock and will be delivered separately (at no additional cost to you - see the following paragraph). If the order status says "Shipped", then please contact customer service at [email protected] or 1-888-937-6677 to let us know about the missing item and we will send it out immediately or issue you a credit, whichever you prefer.
Once an order is placed it enters the shipping queue immediately and cannot be changed online. If your order was placed within 24 hours, you may call us at 888-937-6677 to find out if there is still time to modify it.
To check the status of your order, please click the Order Status link in the Help menu at the top of website and enter the order number. If you do not know your order number, click on the My Account link in the Help menu at the top of web site, sign in with your email and password, and click on the Track Order or Order History link.