If you are not happy with your item, please contact Customer Service team informing them about the return within 3 days of receipt for a full refund, excluding the shipping fees. A 10% restocking fees along with the applicable interest due to the issuer bank will be deducted.
Yes, you may cancel your order within 48 hours and before order confirmation. Please contact Customer Service team to initiate a cancellation. If you choose to cancel within 48 hours no charges will be applied and you will get a full refund. Restocking fee of 10% may apply if the order has been confirmed or dispatched already.
In an unforeseen and rare scenario should The Luxury Closet has to cancel your order, you will receive a full refund.
Payfort is a trusted online payment platform catering to the needs of UAE and KSA region. Payfort helps in making your favourite luxury creations affordable. You can now get the item right away by paying for it in small monthly installments.
Once placed, an order can be canceled with a penalty of 25% charged as a cancellation fees calculated from the value of the item or total value of the order.
If payment is incomplete after 30 days of reservation, an extension fee of 5% of the total value of the item will be charged per month.
Pay and reserve is based on layaway method of payment and delivery that allows you to purchase your favourites by paying in parts instead of making a one-time payment, which means you can pay 25% of the value of the order (or more) and reserve it. Unlike in installment format, here, The Luxury Closet ships the order only when you have made the full payment which must be completed within 30 days of reservation. Pay and reserve plan is cost/interest free, unless you have delayed your payment or cancelled it.
The Luxury Closet allows you to purchase items on ‘Pay and Reserve’ plan. The Luxury Closet follows the layaway method of payment. Pay and Reserve is currently available for items that have been on sale for more than 30 days and are priced at USD 300 and above. The order will be delivered to you after the full payment has been received by The Luxury Closet.
The Luxury Closet allows you to buy in installments via Payfort. The item is sent as soon as you pay the first installment.
No, The Luxury Closet is an online store.
All the items on The Luxury Closet are already discounted.
The Luxury Closet accepts payments online using Visa and MasterCard credit/debit card, cash on delivery*, cash on location (at office in Dubai, UAE), PayPal and bank transfer in AED, USD, QAR, KWD, INR, BHD, and SAR.
There is a shipping fee of USD 25 for all items delivered to GCC countries (except UAE) and a shipping fee of USD 50 for items shipped everywhere else for all orders below USD 1000.
Cash On Delivery (COD) payment option is available in Oman for orders valuing under USD 800.
An additional fee for the Cash on Delivery (COD) service of AED 30 in UAE is applied irrespective of the order value. 5% customs duty fee will be applied on orders with destination as Saudi Arabia, Kuwait and Bahrain. For orders shipped to GCC valuing less than USD 1000, a shipping fee of USD 25 is applicable.
The items are in varying conditions from new to well used. The condition of each item is clearly stated in the description section of each item.
The Luxury Closet sells both new and pre-owned items. However, the majority of the items on The Luxury Closet are pre-owned.
Since most of the items on the site are given to The Luxury Closet by individuals who want to sell their items, the availability of an authenticity card or certificate differs from one item to the next. Whether or not an item comes with an authenticity card or certificate is stated in the description section of each item.
The Luxury Closet employs authenticity experts who perform thorough inspection of each and every item, making sure of their authenticity.