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GourmetGiftBaskets.com FAQ

What is the Return Policy for Strawberry/Chocolate Dipped Products?

If you are not completely satisfied with your purchase, give us a call and GourmetGiftBaskets.com will happily replace your order free of charge. Please note that GourmetGiftBaskets.com cannot be responsible for delivery address errors that cause delayed arrival/spoilage or incorrect handling/storage of the product after delivery.

What is the Return Policy for Cancelled Orders?

An order cannot be cancelled once it has been shipped. If you decide to cancel after shipment, the standard return policy applies.

How Does GourmetGiftBaskets.com Pack the Gift Baskets?

GourmetGiftBaskets.com uses state-of-the-art instant foam packaging. Your gift will NEVER arrive with annoying popcorn and will be out of the box in seconds. The foam is perfectly formed to the contents of your gift and will require zero cleanup or hassle. Look for our competitors to use popcorn, paper, bubble wrap and other inferior packaging materials that while they protect the gift in transit, severely hinder the presentation and diminish the enjoyment of receiving the gift. 

What If the Gift is Going to a Business?

If a gift is being shipped to a business, FedEx and UPS will deliver the package to the designated area where they deliver all other packages to the company. This may be a receiving area, a welcome desk, or an administrative desk. Many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the gift reaches the correct person.  

What If the Gift is Going to a College?

If a gift is being shipped to a college, the package is most often delivered to the Campus Mail Room. This occurs even when an exact address, complete with door number, is on a package. This is a security measure most colleges put in place to ensure the safety of their students. Please note: If you select your gift to be delivered on the weekend, its delivery can be delayed by this process.

What If the Gift is Going to a Hospital?

If a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. From there, the hospital staff brings the package to a patient’s room. This process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. This process is to ensure the safety and privacy of the patients in the hospital. Please note: If you select your gift to be delivered on the weekend, its delivery can be delayed by this process.   

Are the Delivery Times Guaranteed?

Yes!* Shipments are guaranteed for Ground, 3 Day, 2 Day, Overnight and Saturday. If our delivery partner misses the delivery then GourmetGiftBaskets.com will refund the shipping on your gift. Please know that if the recipient is not home and was unable to deliver the package, this does not qualify as missing the delivery. Also, circumstances beyond our control, such as severe weather, natural disasters and so forth void the delivery guarantee. GourmetGiftBaskets.com will run over 99% on time so trouble with shipping is a very infrequent event. *Please note, during the months of November & December delivery times cannot be guaranteed due to the increase in carrier volume.

What If GourmetGiftBaskets.com Get an Incorrect Or Incomplete Address?

If GourmetGiftBaskets.com ships a gift basket to an incorrect address then it will be returned to us. Unfortunately, FedEx charges us a flat $15 fee to return the package, which GourmetGiftBaskets.com must in turn charge you. Once a package with an incorrect or incomplete address has left the building there is little they can do. On occasion GourmetGiftBaskets.com can reroute a package to the proper address for a fee of $15 but this is not always successful. Either way the package will be returned to us and must be sent back out for delivery. FedEx does not always call GourmetGiftBaskets.com to tell GourmetGiftBaskets.com that there is a problem delivering the package and they often do not find out there is a problem until the package is returned. In these rare instances, GourmetGiftBaskets.com will ask for your patience and promise in return to do everything in the power to make sure your gift basket arrives in perfect condition and as soon as humanly possible.