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Topps FAQ

What Card Will I Receive As the Substitution?

Substitutions are processed randomly based on current market value and available inventory for the sport.

How Can I Check the Status Of My Shipping Request?

As soon as your order has shipped from the fulfillment center, you will receive an email notification which includes your UPS tracking number (if shipped via UPS) and a link to UPS, where you can track the shipment status of your order online.

How Long Will It Take for My Cards to Be Shipped?

Once an account holder has placed a delivery request for a card(s) held in their etopps portfolio, typically, within three business days of receipt, the order will be processed and shipped.

Once cards have been packed and shipped, they should arrive at their destination within 5-10 additional business days if requested by UPS Ground, or within one additional business day if requested by UPS Next-Day Service.

Account holders requesting shipment via UPS will receive an email confirmation message containing the tracking number for their package. This message is sent immediately upon shipment.

Please note that once a shipping request is placed, it may not be canceled.

How Long Does It Take to Receive the Completed Card After Entering My Redemption Code?

Please allow up to 15 weeks for processing, except for Mystery Redemptions which may take up to 6 months after announced. On its blog, Topps posts a weekly redemption report, which consists of the completed cards that are ready to be fulfilled the following week (shipments may take up to 6-8 weeks before they ship).

Where is My Order?

You can track your order by going to the FedEx website, and entering in your tracking number from your shipping confirmation email or by logging in to your account, and locating your order. The tracking information can be found with your order. If you’re still having trouble locating your package please contact the Customer Service Department for additional assistance.

What Do I Do If I Am Missing a Hit From My Purchase?

Please note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items with their submission:

  1. Missing Hit/Damage Claim Form
  2. A letter of explanation
  3. A copy of sales receipt
  4. The UPC code (bar code) from the Main box (with an X drawn though the bar code with date written) or pack wrapper

Date Code, if a full box or case was purchased (This is an alphanumeric code that can be found above your barcode or printed inside of your box)