Entirely Pets Support Center

Please call 800-889-8967 for a Return Authorization Number. Send returns to: 

EntirelyPets.com  

34501 7th Street

Union City, CA, 94587

EntirelyPets does not bill customers for their order until after the products have shipped. Therefore, a cancellation request for an order can be made if it has not been sent out yet. If the request is made after the order was shipped, the return procedures will need to be followed upon receipt of the merchandise by the customer. EntirelyPets generally ship orders within 24 hours after they are placed. Once the merchandise is returned to their company, they will issue a refund.

Order Tracking is available online. Enter your order number from your email and find out when your order is expected to arrive.

There are no weekend deliveries, so orders shipped Friday overnight will arrive Monday. Orders placed before 11:00 AM PST (2:00 PM EST) and in stock will ship on the same day they are placed with EntirelyPets. Any order placed after that time will be shipped the next business day. Overnight shipping is not available in Alaska and Hawaii.

Unfortunately due to high shipping costs for International orders EntirelyPets is unable to ship orders over $85.00 for free. International shipping may vary depending on the size, weight, and location your order is being shipped to. 

Orders will generally take 4-8 business days to arrive, depending on location, size of item, and quantity ordered.

• Place an item in your shopping cart by clicking on the 'Add To Shopping Cart' button which is located below the product description on each product page.
• Choose Checkout Button at the bottom of your shopping cart after you are done shopping. You can also choose "Express checkout with Yahoo wallet" but you must register through Yahoo after clicking on this button or provide your Yahoo account login. Prior to checking out, you can also Register to create a login and password for easy repeat ordering, so you don't have to re-enter information every time you order.  
• Complete the checkout process by providing billing and shipping information. If you have a Coupon / Promotional code that can be redeemed from this store, please enter the offer code in the box "Coupon / Promotional Code" and click "Apply." 
• Submit a valid credit card. You can also choose the Check/Money Order payment option but you must write a check payable to EntirelyPets.com and mail it to our address. Entirely Pets will ship your order upon receipt of payment.