EntirelyPets does not bill customers for their order until after the products have shipped. Therefore, a cancellation request for an order can be made if it has not been sent out yet. If the request is made after the order was shipped, the return procedures will need to be followed upon receipt of the merchandise by the customer. EntirelyPets generally ship orders within 24 hours after they are placed. Once the merchandise is returned to their company, they will issue a refund.