Can I Cancel My Order?

EntirelyPets does not bill customers for their order until after the products have shipped. Therefore, a cancellation request for an order can be made if it has not been sent out yet. If the request is made after the order was shipped, the return procedures will need to be followed upon receipt of the merchandise by the customer. EntirelyPets generally ship orders within 24 hours after they are placed. Once the merchandise is returned to their company, they will issue a refund.

Related FAQ

  • Is Free Shipping for Orders Over $85 for Us Shipments Only?

    Unfortunately due to high shipping costs for International orders EntirelyPets is unable to ship orders over $85.00 for free. International shipping may vary depending on the size, weight, and location your order is being shipped to. 

  • Where Do I Return My Package?

    Please call 800-889-8967 for a Return Authorization Number. Send returns to: EntirelyPets.com  34501 7th Street Union City, CA, 94587

  • If I Order On Friday Overnight Will I Receive It By Saturday?

    There are no weekend deliveries, so orders shipped Friday overnight will arrive Monday. Orders placed before 11:00 AM PST (2:00 PM EST) and in stock will ship on the same day they are placed with EntirelyPets. Any order placed after that time will be shipped the next business d…

  • How Do I Shop Online?

    Place an item in your shopping cart by clicking on the 'Add To Shopping Cart' button which is located below the product description on each product page. Choose Checkout Button at the bottom of your shopping cart after you are done shopping. You can also choose "Express check…

  • Where Can I Track My Order?

    Order Tracking is available online. Enter your order number from your email and find out when your order is expected to arrive.

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