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PetSupplies FAQ

Why Does "next Day", "2nd Day" Or "3 Day Shipping" Deliveries Sometimes Take Longer Than That to Arrive?

Next Day, 2nd Day Air and 3 Day Shipping orders placed after 2 p.m. Eastern Time will not be shipped until the following business day. Next day air packages arrive by end of day on the first full business day after shipment, 2nd Day Air packages arrive the second full business day after shipment and 3 Day Shipping packages arrive the third full business day after shipment.

Placing your order very late in the day, after the shipping service provider has picked up their last shipment, is one factor that can affect shipping time. As a rule, you can expect orders shipped Next Day to take 2-3 business days to arrive, orders shipped 2nd Day to arrive within 3-4 business days and orders shipped 3 Day Shipping to arrive within 4-5 business days.

What is the Free Shipping Policy?

Free Economy Shipping applies to select items at as indicated on the product description page. Look for the “FREE SHIPPING!” on qualifying item product pages. Offer valid only for orders shipped within the contiguous 48 U.S. states. May not be valid with any other discount or offer. Terms and conditions of this offer are subject to change at the sole discretion of

Is Expedited Shipping Available On All Products?

Expedited shipping is only available on those products that can be air shipped in accordance with shipping service provider requirements. Products exceeding weight or girth limits and products falling under the hazardous materials (hazmat) guidelines for dangerous materials cannot be expedited. These products are duly noted on the product information page.

Who Do I Call If My Merchandise Arrives Broken Or Damaged From the Carrier?

If your order is broken or damaged, refuse delivery (if possible) and call Customer Service at 1.888.809.0748. You must save all shipping and merchandise packaging.

Must I Sign for My Delivery?

Signature is required for Motor Freight; however, signature is not required for other shipping methods. Thorough inspection must be made upon delivery and all damage noted on the delivery receipt. If an item is damaged, delivery should be refused and must be notified immediately. You must save all shipping and merchandise packaging.

Can I Ship My Order to Alaska Or Hawaii?

Yes. A $29.95 fee will apply in addition to the shipping charges. Please note that shipping times to Alaska and Hawaii will take longer than what's noted in the chart above. Shipping charges to Alaska and Hawaii are a result of increased cost from the shipping service provider. Economy shipping is not an option for Alaska and Hawaii. Orders to Alaska and Hawaii can only ship Ground, 2nd Day and Next Day Air.

What Happens When I Order a Heavy Or Bulky Item?

Certain products can only be delivered by truck. Online these products will be identified on the product page as “Shipping restrictions apply - Truck Only”. Your order will be processed, but placed on “HOLD” and a Customer Care representative will call you with an estimate of freight cost. Please allow additional time to process your order and scheduled delivery. Shipping service provider delivery dates may vary by region.

What are the Weight and Size Limits for Shipping?

There are no limits to the total weight of your shipment or the total number of packages in your shipment. PetSupplies reserves the right to ship orders over 200 lbs. via motor freight. A member of our customer service team will contact you with a quote for accurate freight costs.

What is an Oversize Charge of PetSupplies?

Products that are considered to be oversized due to the weight or dimensions of the shipping box will be shipped by Economy or Ground per requirements of the shipping service provider. An additional charge per oversized item will be added to the shipping charges due to the increase in cost by the shipping service provider for larger or heavier items.

How are the Shipping Charges Calculated for My Order?

Shipping costs are calculated based on the total weight of items in your order and the shipping method selected. Total shipping charges will automatically display on the Checkout page before you submit your order for completion.

Can I Change Or Cancel My Order on PetSupplies?

You may change or cancel your order if it hasn't been processed. Simply call Customer Service at 1.888.809.0748. Please note: most orders are processed to PetSupplies' warehouse within 30 minutes of being placed. Once the order has been processed to the warehouse PetSupplies cannot make any modifications to the order or cancel an order

What Items Can Be Backordered on PetSupplies?

Backorders are accepted on most items costing $15 or more.

What is a Backorder on PetSupplies?

A product is labeled as backordered when it is out of stock. You may still order the item, and it will be shipped to you as soon as it becomes available. The estimated arrival date to the distribution center is communicated on the product's information page and in the shopping cart. You will receive periodic emails regarding the backorder status.

How Can I Review Order Details?

Registered users can log into their account and view the order history and details of any online order.

What Delivery Area is Covered By

PetSupplies gladly ships within the 50 United States, APO/FPO addresses, PO Boxes, Guam, Puerto Rico and the Virgin Islands. Delivery option restrictions by location apply.

How Long Will It Take for My Order to Arrive from PetSupplies?

Delivery times are dependent upon product, inventory status and delivery method. Typically, orders will arrive to your home within 7-10 business days. Items shipping via common carrier can take up to three weeks to arrive. Exceptions are communicated on the product information page and in your shopping cart. In rare instances, when an in-stock item becomes unavailable after you have placed an order, you will be notified via e-mail.

Must I Pay Sales Tax?

PetSupplies is required to collect sales tax for orders delivered in the states PetSupplies is located; *PA, *MO, *OH, *CT and *NY. States marked with an asterisk requires us to also collect tax on shipping & handling charges too.

PetSupplies recommends you check your state's tax regulations for online purchases, as is not responsible for individual state sales tax collection except as noted above.

Can I Track My Order Online Of Petsupplies?

You may track your order by accessing your online account and viewing the order status and tracking information in the order history details. Once the order ships, a Shipping Confirmation e-mail is sent to you with the order details and tracking number, which you may use to track your order. Economy shipping orders cannot be tracked.

How Can I Pay for My Order? What Payment Methods Do PetSupplies Accept?

PetSupplies accepts the following credit cards for online or phone purchases:

  • American Express
  • Discover
  • MasterCard
  • Visa

PetSupplies also accepts the following payment methods for online purchases only:

  • PayPal
  • PayPal Credit
  • Amazon Payments