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Kerastase FAQ

Are Kérastase Products Hypo-allergenic?

Kérastase does not test for or claim that our products are hypoallergenic. If you have a specific allergy, please contact Kerastase or the L'Oréal Consumer Affairs department at 877-748-8357 to determine if a product is suitable for use.

Does Kérastase Test On Animals?

Kerastase is happy to confirm that the L'Oréal group of companies, which includes Lancôme, Redken, Garnier, Ralph Lauren, Giorgio Armani, Biotherm, Kérastase, and Vichy, as well as L'Oréal, has carried out no animal testing since 1989 on the entire range of its products. This decision was undertaken within the framework of fundamental objectives: to offer innovative products of high quality while ensuring their safety in use by customers. For information about the significant efforts deployed by our laboratories over a period of 25 years to develop alternative methods to animal testing, as well as very important achievements in this field, please consult website at

Can I Purchase Salon Size Products?

Salon size Kérastase products are for professional use in salon only and are not for retail sale.

I Noticed Kérastase is Sold At My Local Drugstore. Is This Okay to Buy?

Diverted products can be counterfeit, diluted formulas, or old, expired formulas that may not be safe to use. Contaminated or counterfeit products could cause irritation or even infection. If you buy products in a supermarket, drugstore or any other outlet other than this website or a Kérastase Consultant Salon, Kerastase cannot guarantee that it is an authentic Kérastase product. For any diversion related inquiries or to report diversion, please contact

What is Your Exchange and Return Policy?

If you are unsatisfied with a product, you may exchange or return it within 30 days of purchase with your original receipt. Kerastase cannot accept returns on overly used products. Shipping and handling are not included in refunds.

Does Kerastase Ship Internationally?

Currently, Kérastase ships to the contiguous 48 U.S. states, plus Alaska and Hawaii as well as U.S. territories (such as Puerto Rico and Guam). Shipments to international destinations is not available. In order to make purchases at Kérastase, you must have both a shipping address and credit card billing address within the United States. In addition, the issuing bank must be based in the United States.

How Can I Review My Orders?

Once you have placed an order, you can review its status at any time under My Account Profile. To review past order history, go to My Account Profile then Order History. This screen will display all orders you have placed with Kérastase and will include order numbers and confirmation dates.

How Will I Know That My Order Was Received?

An order confirmation will appear as the last step in your order process. Shortly after, you will receive an e-mail confirmation with an order number and summary of your order.