For Points & Money Rewards and Premium Room Rewards, reservations can be made online in the U.S. through “Reward Stays” at HiltonHonors.com or by calling 1-800-HHONORS (1-800-446-6677). Neither Points & Money Rewards nor Premium Room Rewards can be booked at the front-desk of a hotel. For Room Upgrade Rewards, you can upgrade your room by changing your reservation online, over the phone, or at the front-desk of some participating hotels.
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The American Automobile Association (AAA) rate is for members of AAA. To get this rate, show your current membership card upon check-in. You must also provide your 16 digit AAA code when making your reservation. Availability of AAA rate varies by hotel.
These terms indicate that the hotel has rooms available for the dates requested, but is unable to confirm the type of bed that will be in the room. Please note this type of accommodation will only allow you to confirm two persons in the room.
Yes, you can. You can use Hilton Honors points to upgrade your confirmed room reservation to a premium room or suite for stays all year round at Hilton'S hotels worldwide with Room Upgrade Rewards. If there is a premium room or suite available when booking an upgrade, you can use your points to guarantee your upgrade to the premium room or suite with no blackout dates. The number of points required to redeem Room Upgrade Rewards varies by room, hotel, booking date, and stay date. If you have a confirmed room reservation or if you booked a room using Standard Room Rewards, Points & Money Rewards™, Premium Room Rewards, or Point Stretcher Rewards®, you can use Room Upgrade Rewards to upgrade your room type.
You can find the cancellation policy several places throughout the reservations process. On the Rooms & Rates page, you can find the policy in the rate “details” link or the room description. You can also find the policy on the Guest Information page, once a room and rate have been selected. Additionally, you can find the cancellation policy on both the Confirmation page and the printable confirmation page.
Yes. To cancel a reservation, select the “Reservations” link from the homepage. On the Reservations page, under the heading ‘View, Change or Cancel a Reservation,’ enter your confirmation number, and either the last name on the reservation or the last four digits of the credit card used to make the reservation. Once your reservation has been retrieved, select the Cancel button. Please note that canceling a reservation may incur a cancellation penalty or the deposit may be non-refundable. Refer to the cancellation policy for details.
Yes. Most reservations can be changed online. Refer to your confirmation for restriction on this ability. To change a reservation, select the “Reservations” link from the homepage. On the Reservations page, under the heading ‘View, Change or Cancel a Reservation,’ enter your confirmation number, and either the last name on the reservation or the last four digits of the credit card used to make the reservation. Once your reservation has been retrieved, select the information you would like to change and click the Change button.