BH Photo Support Center

Find BH Photo helps, faqs and knowledge base quickly

Can I Add a Gift Option to My Order?

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Certainly! During checkout you'll be offered gift options for any applicable items.

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Is There a Time Limit On My B&H Gift Card?

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B&H Gift Cards will never expire. And no fees are charged. However, if you have any B&H Rewards points (earned through purchases), they do expire 6 months from the date they were issued.

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Will B&H Collect Any Sales Tax On My Order?

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If your order is shipping to an address in the State of New York or New Jersey, or being picked up in their Manhattan SuperStore, local sales tax will be automatically assessed unless the account is registered as tax-exempt. BH Photo does not collect taxes on any other domestic (USA) orders.

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I Want to Return My Item. Do I Have to Pay for Shipping?

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In most cases, return shipping charges are the responsibility of the customer. Visit the Start A Return page for step-by-step instructions. BH Photo recommends you ship via insured ground service with a tracking number. BH Photo cannot be held responsible for lost or damaged packages.

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Is There a B&h Store Location In My City?

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There is only one B&H SuperStore and it's located in New York City!

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How Soon Will an Item That is Out Of Stock Or Backordered Be Available?

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If for whatever reason an item is listed as out of stock, please double-check the availability listing to be sure BH Photo hasn't already provided an estimated restocking date. If you haven't placed an order for the item in question, please call BH Photo at 866.597.8941/212.502.6213 or email. For an order already placed, please reach out to the Customer Service Team via email or by calling 800.221.5743/212.239.7765.

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If I Place My Order Today How Soon Will I Get It? Will It Ship the Same Day?

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In most cases, domestic orders placed before 4PM ET (Eastern Standard Time) Monday-Thursday will ship that same day. On Fridays, orders must be placed before 12PM ET.

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What Payment Options Does BH Photo Accept?

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 MasterCard, Visa, Discover,  American Express, JCB, Diners Club International, BCard, China Union Pay, DinaCard 

Customers with USA billing addresses will not be charged until the order is processed for shipping. However, a credit card authorization hold occurs at the time the order is placed. Credit card customers with non-USA billing addresses will be charged in full at the time of purchase.

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Also, you can visit BH Photo Official Website to get more helps, faqs and knowledge base.

About BH Photo

BH, established in 1973, is a large photo, audio and video equipment store located in Manhattan, New York City. The products offered are both new and traded in models and include the most prominent brand names available. Customers highly appreciate the second hand variety in particular.