Buxton Support Center

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Does Buxton Offer Free Shipping?

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For a limited time, BUXTON is offering FREE STANDARD SHIPPING on all online orders over $35, after applied discounts and before taxes. The cost for shipping will automatically be deducted at checkout for all eligible orders. 

IMPORTANT! 

  • Buxton currently only ships to the continental U.S. Buxton does not ship to Hawaii, Alaska or Puerto Rico at this time.
  • Shipping and billing addresses must be valid U.S. addresses. Shipping is not available to A.P.O./F.P.O. and P.O. box addresses due to shipper restrictions.
  • Your billing address must exactly match the location where your credit card bill is sent.
  • For orders that contain multiple items, you may receive each item separately, on different dates.

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What is the Return Policy Of Buxton?

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RETURNS & REFUNDS 

  • Items may be returned within 30 days of receipt.
  • For items in good condition, the customer is responsible for the cost of return shipping.
  • For items that are damaged, defective, or incorrect, Buxton will pay for return shipping.
  • To request a return, please email [email protected], or call 1-800-426-3638, Ext 320.
  • Please send your return to:
    Attn: Returns
    Buxton Co.
    245 Cadwell Drive
    Springfield, MA 01104 

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How to Tracking My Order At Buxton?

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Once you have submitted your order, you will receive an order confirmation email to confirm that your order has been received. This email will contain your order number, which along with the zip code of your shipping address, will be all you need to track your order. 

You can track your order online or by calling 800-426-3638, toll-free.

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What Forms Of Payment Does Buxton Accept?

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Buxton accepts VISA, Mastercard, American Express, Discover, and PayPal.

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Which Shipping Methods Does Buxton Offer?

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Shipping method Cost Delivery time from date shipped. The following shipping methods are currently available:

  • Standard $6.99 3-6 business days 
  • Express $14.99 2-4 business days

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How Long Does My Order Shipped At Buxton?

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All orders are shipped within 1-3 business days of placing an order. The date you receive your order will depend on the shipping method you select.

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How to Contact Buxton?

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Phone: 1-413-328-7320 (8:30AM - 4PM Eastern Standard Time) 

Email: [email protected] 

Mailing Address: 

Buxton Co.
245 Cadwell Drive
Springfield, MA 01104

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Also, you can visit Buxton Official Website to get more helps, faqs and knowledge base.

About Buxton

In the late 1800’s, Dana Buxton had started his own business distributing small notions.  Ironically, his most profitable business idea actually began with a loss.  One day Dana had the misfortune of losing his keys through a hole in the pocket of his pants.  His wife, Julia, turned that misfortune around by making him a small leather pouch to hold his keys.  Family and friends showed an interest in having their own pouches and thus a new small leather goods business was born.  Buxton Company was formally organized in 1898.

Within just a few years, it became clear that the venture had outgrown its space within the family home.  A factory was set up and workers hired to produce the various personal leather necessaries that Buxton was offering.  Buxton quickly became a highly respected leather goods manufacturer and the name became known for top quality leather and skilled craftsmanship.