Coccinelle Support Center

Coccinelle is not able to redirect orders to a different address after they have been shipped. Therefore, Coccinelle will ask that when entering the delivery information upon making your order that you take care to provide them with an address where you will be found at the time of delivery based on the delivery times given. 

Coccinelle offers various shipping options in order to best meet your needs.

Each order can only be shipped to one address. If gifts or products that need to be sent to different addresses are included in your order, you will have to make a separate order for each address.

Due to international trade agreements and regulations, Coccinelle is obliged to adhere to particular shipping restrictions. Consequently, Coccinelle does not deliver items made with certain animal skins outside of the European Union. Moreover, certain products manufactured in China and jewellery created with certain compositions cannot be shipped to a certain list of countries. If you were to add an item to your shopping cart that we are not allowed to ship to your country, the website will automatically identify it and will advise you to remove it. In order to purchase that particular product, you will have to select a destination where there are no limitations on the materials. In the instance of protected animal skins, the address must be within the European Union.

Please be aware that Coccinelle does not accept orders with PO box addresses or general delivery. Coccinelle does not deliver via couriers.

For your safety, every time you enter a new delivery address we will ask you to provide your credit or debit card information again (even if you have used it before at our store). That is how Coccinelle can guarantee that, even if a stranger where able to gain access to your account, they will not be able to purchase anything with your payment details. Coccinelle is sure that you will understand that this is a valuable precaution designed to protect your personal information.

The online safety of your personal data is important to us. Coccinelle use advanced encoding technology (SSL) to send your personal data and credit card information securely.

All the products viewed on the site are available, except for restrictions due to certain special materials that apply to a few shipping countries. A pre-order service is available for the few items which are not immediately available. These are marked by a special label on the product page.  

You do not have to register, but if you do, you'll get the following advantages: 

• You'll be able to track the delivery of your order and review all your purchases; 
• You can request your Return Authorisation Number right from your account;
• You can access your Wish List;
• You'll be notified when new products are available;
• You can save your address and credit card details in order to make quicker purchases;
• You can manage your account details and sign up to the newsletter.