Displate Support Center

Find Displate helps, faqs and knowledge base quickly

How to Change the Currency Set On the Website?

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You need to log in go to your "profile" and change it in the "settings" section.

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How Does the Issue Of Copyrights Look Like On Displate?

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Whenever you upload your artwork you continue to control the rights to it at all times. Displate will protect your works and their copyrights.

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Can Artists Set the Price Of Their Works By Themselves?

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Yes, however there is a certain price range in which an artist can set the price of his artworks, You can do that by hovering the cursor over your art in any of your collection and clicking the "edit" button.

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What Technical Conditions Have to Be Fulfilled By the Artwork to Pass Verification?

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High print-quality
Shortest side at least 2900px
Minimum 300 DPI in RGB mode. JPG size up to 30MB
1.4: ratio for the best product fit (ex. 4060 x 2900px)
No logos, no watermarks
Minimal border width 1.5cm / 0.60 inches
Text has to be at least 2cm / 0.80 inches from the edge
The whole content of the design must be included in one uploaded file
You must be owner of the image
No multiple uploads of the same image with slight changed colour palette or tiny detail

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Do the Artworks Present On Displate Undergo Any Selection?

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Yes, Displate reserve the right to reject any artwork during the validation process that is not in line with the profile of Displate's website or doesn't meet the technical criteria.

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What Can I Do If My Parcel Lacks Its Content, the Received Product Has Some Defects Or is Damaged?

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Please remember to always check the content of a parcel in the presence of a courier. If after opening the package you find out that is lacks its content or the product has some defects please register this with the courier.

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Where Can I Get My Order Tracking Number?

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Please check it on website in the section "contact us" and "go here" by entering first 6 digits of your order number.

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What Countries Does Displate Ship To?

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Displate ships to Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States, Venezuela.

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Can I Cancel My Order Directly If I Don't Want It?

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Yes. It is possible but not later than 24h after placing an order. This is due to the fact that the products are printed.

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How Can I Pay for an Order?

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You can pay with your credit card or via PayPal. Payments are made in USD,EUR, GBP, DKK,SEK, CHF. If you choose a different currency than mentioned above, the final charge is made in USD at the exchange rate of your bank.

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Can I Remove a Magnet From the Wall?

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You can try to remove a magnet from the wall by using, for example, a hair dryer. The glue will warm up and get away from the surface easier. Unfortunately Displate cannot guarantee that a magnet won't leave a spot. as the adhesive has to be strong in order to keep a Displate on the wall. Also, it is worth to remember that once a magnet is removed from the wall, it cannot be used again.

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Is It Possible to Stick a Displate On a Wallpaper?

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Displate generally recommends to mount a Displate on a flat, untextured surface. A lot of customers stick it to their wallpaper, however, Displate is unable to assess whether it will hold on your particular wallpaper.

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What is the Size Of a Displate?

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Medium - 45cm / 32cm (17.72" / 12.6")
Large - 67.5cm / 48cm (26.60" / 18.90")
X Large - 90cm / 64cm (35.44" / 25.20")

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Also, you can visit Displate Official Website to get more helps, faqs and knowledge base.

About Displate

Displate s a manufacture specializing in creating exceptional metal posters and a platform gathering talented artists from all over the world. It is a team of young and energetic people for whom art and design have been always a true passion, Displate wants to spread it across the universe, inspiring others.