Eloquii Support Center

Find Eloquii helps, faqs and knowledge base quickly

What Items are Eligible for Shoprunner 2-day Shipping?

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All ELOQUII items are Shoprunner eligible! There is a $25 minimum purchase amount required to use the Shoprunner 2-Day ship method.

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I’m a Shoprunner Customer. How Do I Receive Free 2-day Shipping?

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When shopping, you can sign in to your Shoprunner account from the “sign in” link under the Shoprunner logo on any product page or in your Shopping Bag, or under the Shoprunner shipping option at checkout. By signing in to Shoprunner, you’ll be able to choose Shoprunner 2-Day Shipping at checkout for eligible orders.Please note: Shoprunner shipping is only available for customers shipping to addresses in the 50 US states, and may take more than two days to arrive in some remote or non-contiguous locations.

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Does Eloquii Offer Gift Cards/ Gift Certificates?

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Unfortunately at this time Eloquii does not offer gift cards or gift certificates.

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Why Can't I See the Website In My Language?

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ELOQUII's website is only available in English.

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How Can I Contact Eloquii About a Potentially Fraudulent Website Or Email?

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There has been an increase in websites and emails trying to tempt customers into providing their personal information. These emails and/or websites solicit charitable donations using the name(s) of established companies or offer gift cards in exchange for information. If you become aware of any potentially fraudulent websites or emails, please forward the information to [email protected] or call Eloquii at 1-844-693-5678 at your earliest convenience so that they may immediately follow up.

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How Do I Stop Receiving Emails From Eloquii?

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To unsubscribe from ELOQUII emails, you can login to your account on www.ELOQUII.com and click “My Account". From there, you can adjust your Communication Preferences to unsubscribe from emails. You can also click on the unsubscribe link at the bottom of every email. If you prefer, you can also contact Customer Service and ask a representative to remove you from email list.

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When are Eloquii's Sale Events?

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ELOQUII holds sales periodically throughout the year. Sign up for emails to be first to know about these sales.

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Why Isn't My Browser Working With the Sit Of Eloquii?

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Ordering from the site requires the use of an SSL-compliant browser. Eloquii will recommend using Microsoft Internet Explorer 9.0, Firefox 3.5 or later, Safari 4.0 or later, Google Chrome 2.0 or later or a mobile device. If you are using earlier versions of the browsers listed, Eloquii can't guarantee that all their site features will work correctly. Also, your browser preferences must be set to accept cookies.

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What Methods Of Payment Does Eloquii Accept?

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Eloquii accepts major credit cards (Visa, MasterCard, Discover or American Express) and PayPal.

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Am I Able to Return Items From the Old Eloquii?

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No, all items sold by the former ELOQUII were final sale and are no longer returnable.

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What Sizes are Eloquii's Shoes?

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Eloquii offers whole sizes 7-12 and their shoes are D/E (W) width. In all of the fit testing they conducted, they found that their shoe were, on average, 30% wider than a standard width shoe. Eloquii's to-the-knee boots have a circumference of 19" at the widest part of the boot. This measurement was selected based on customer feedback in surveys, social media and focus groups as well as the fitting process. Each shoe and boot product page has a size chart link.

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I Can't Find the Item I'm Looking For. What Should I Do?

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Shop

Use dynamic filters to find what you're looking for.

  • Select one of the tabs at the top of any page to begin to narrow your search by category or trend. These categories will also be present on the left hand of the site and you can continue to use those to filter.
  • Then use the dropdown menus contained in the row of filters above your results set.
  • Select as many options as you like to target your search, but keep in mind that the more options you select, the fewer results you'll see.

Search

  • Try entering a keyword, phrase or item number into the Search box at the top right of any page, then press the Enter Key. Narrow your results with the filters provided.

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Will Eloquii Charge Sales Tax On My Order?

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ELOQUII.com follows all applicable taxing regulations for the areas where we do business. To get an estimate of the tax that could be charged on your order, once you've added items to your shopping bag, enter your shipping address at checkout, choose a shipping method, and proceed. Your order total will then be updated with an estimate of the tax that will be charged.

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How Do I Place an Eloquii Order Online?

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Browse the ELOQUII site and select items you'd like to add to your bag. You will see the number of items in your bag in the top right corner of the site on every page. When you are done browsing and would like to checkout, click on the checkout link in the top right corner of the site, located next to your bag on every page.

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Also, you can visit Eloquii Official Website to get more helps, faqs and knowledge base.

About Eloquii

ELOQUII is here today because of its customers. When the Limited Brands closed down ELOQUII in 2013, customers demanded it re-open. So we did! Reinvigorated by a handful of the original creators, today we're an independent company – and more passionate than ever.

Fashion–and Lots of It:
We live for fashion and want to share our love of style with you. We add new runway-inspired styles to our site daily and feature our latest collections in our stores.

Fit-Obsessed:
The difference between like and love? The perfect fit. So we work hard to get ours right. Our technical fit team is just as big as our design team because both are equally important. After our clothes hit our site and stores, we read your reviews and keep working towards the best fit.

Customers—the Ultimate Inspiration:
You inspire us. You inspire others. We invite you to swing by our stores, search #XOQ and attend our events. Join our community of women with substance and style who inspire us all to realize our most fashionable, empowered selves.