ExploreTrip Support Center

Find ExploreTrip helps, faqs and knowledge base quickly

Can I Change the Delivery Address Of My Paper Ticket After I Have Completed the Booking?

Updated:

Yes, however as an identity confirmation, you would need to send us a request in writing with proof of identity. Please contact Customer Care for details.

Read More »

Where Will the Paper Ticket for My Flight Be Delivered?

Updated:

Your ticket will be delivered to the address specified as the delivery address during the booking process.

Read More »

How Do I Receive My e-Tickett Details?

Updated:

Your e-Ticket details will be sent to the email address you have provided during the booking process.

Read More »

Where Can I Find Airline Toll-free Phone Numbers?

Updated:

You can find Airline contact numbers and Baggage info in ExploreTrip's Airline Information (attach link to baggage allowances) Section

Read More »

How Will I Get My Boarding Pass for an e-Ticket?

Updated:

You can find Airline contact numbers and Baggage info in ExploreTrip's Airline Information Section

Read More »

is It Compulsory to Show My E-ticket Confirmation Email At the Airport Check-in Counter Of the Airline?

Updated:

It is not mandatory to show your e-Ticket confirmation email. In case you are not carrying the e-Ticket confirmation email, you will need to give your PNR number and show a photographic proof of identity (passport, driver’s license etc.) at the airport counter of the airline to get a copy of your itinerary. However, it is advisable that you carry your e-Ticket confirmation email and your e-Ticket number.

Read More »

Is There Anything Else That I Have to Remember Before I Travel?

Updated:

Before you start on on your journey

  • You can check the Baggage Allowances before you travel
  • You can even checkin online

Read More »

What Kind Of Visa and Documents Required for My Travel? Do I Need Transit Visa?

Updated:

All International travelers need to have a valid documents and visa to get an entry into the other country even for certain transit countries. You are responsible to ensure that you have all necessary travel documents and visas before booking the ticket. To check the visa requirement for transit and destination country, please click on this link below to get the relevant details. We suggest you to contact the respective country embassy in USA as per your itinerary to get the accurate information for Visa nd documents. Following information from ExploreTrip is just for your reference and ExploreTrip is not responsible with any information provided by the respective sites or embassy’s. 

Read More »

How Do I Change Or Cancel My Reservation?

Updated:

All discounted fares on ExploreTrip have different change and cancellation policies and it depends on the Airlines. If you need to change or cancel your reservation at any time, please email us or call us with your reservation details. Airlines don’t offer any refunds for unused ticket or No Show ticket.

Read More »

How Early Do I Need to Check In for My Flight?

Updated:

International travel requires check-in two to three hours prior to departure. You may want to allow more time if you’re traveling out of a major airport during peak periods.

Read More »

My Flight Leaves Soon. Where Do I Confirm My Reservation?

Updated:

All flight reservations should be confirmed with the airline directly. ExploreTrip recommends that you do so at least 72 hours ahead for International travel. Many airlines offer online check-in where you can confirm your seat, verify flight times, and print your boarding pass. You can find related links on our Airline Information screen.

Read More »

How Do I Make a Booking for Group Travel?

Updated:

All group booking requests can be mailed to ExploreTrip at [email protected] with the subject line as Group Booking and ExploreTrip will respond to your request at the earliest. You can even contact the Customer Care. When booking for group bookings, ExploreTrip requests you to please include as many details of your travel as possible like number of adults and children traveling, preferred dates and destinations, budget, etc.

Read More »

What is the Maximum Number Of Seats I Can Book?

Updated:

A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travelers you will have to re-complete the booking process for the additional travelers.

Read More »

Should I Enter My Frequent-flyer Number, Meals and Other Service Requests While Reservation?

Updated:

You can enter the frequent-flyer number, meals and other service requests while reservation, alternatively you can raise the request with the respective airline to do the same.

Read More »

Can I Make the Reservation By Phone?

Updated:

Yes, Please call ExploreTrip at the numbers provided in Contact ExploreTrip and ExploreTrip's travel experts can help you 24/7 for your reservations on phone for no extra charge.

Read More »

Can I Make a Reservation for Somebody Else?

Updated:

Yes, you can make a reservation for others, simply enter the passenger name along with necessary information.

Read More »

What is the Process Of Booking?

Updated:

After you choose an airline, and complete giving all the passenger and payment details and click the submit button, ExploreTrip validates your credit card and book your reservation. This process may take a couple of seconds. Please do not close the browser when this processing is being done. The next screen would display a message confirming your booking along with a PNR number. You should even receive a Booking confirmation email immediately to the email address you have specified. Please contact the customer support if you do not see the PNR number or if you do not receive the email confirmation.

Read More »

Why Do I Have to Give My Email Address and Phone Number While Make the Reservation?

Updated:

The Email address and phone number are the primary mode of contact by which our Customer support can contact you about the reservations. There could be a situation where there is a name mismatch on the credit card or similar reasons where we would need to contact you. So please enter you active and valid contact information during the account setup/ guest login setup.

Read More »

What is an e-Ticket?

Updated:

An e-Ticket (electronic ticket) is a paperless electronic document with a unique confirmation number termed as PNR given to passengers in place of a paper ticket. Passengers are required to produce the copy of Itinerary received by email having PNR and e-ticket number at the airport airline counter when checking in for the flight.

Read More »

Do I Need to Book a Ticket for My Infant/child?

Updated:

Yes, you need to buy tickets for Child and Infant. The fares differ depending on the age of the child. When making a reservation for children please enter the exact age for each child and the fares are calculated accordingly. The Fares you see on Search results are already calculated according to the specific airlines and the children’s age. You can see the price breakup on the Price Details tab for each itinerary in the search results. All the international travelers including child and infant need to have valid tickets with passport and visa (Please check Visa info link for more details) while travelling.

Read More »

Are There Any Hidden Fees In the Fares Shown In Search Results Page?

Updated:

No, The fare shown in the search results on ExploreTrip is the final inclusive of Base Fare & taxes. If there are multiple passengers in your booking please select the number of passengers when entering the search criteria and the price shows up accordingly. The fares shown to you include Base Fare & taxes and we do not charge any extra or hidden transaction fees

Read More »

are the Prices Shown On Your Site Applicable Only In USA Dollars ($)?

Updated:

Yes, all prices will be in USA Dollars ($) and applicable to any customer across the world. If your Credit Card is issued by Non USA Bank then your bank might charge some extra fees towards foreign currency transaction charges for the reservation. Please check with your bank for the applicable charges before booking the ticket.

Read More »

Can I Search the Fares for Some Preferred Airlines?

Updated:

Yes, in the home page booking engine you have an option of search by Airline. You can select your preferred airlines and continue your search. The search results will be displayed specific to your selected airlines only. If you are not selecting any airlines then system will give you the cheapest fares across the airlines with intelligent routing options.

Read More »

Why Do I See Limited Number Of Results In a General Search?

Updated:

The booking engine performs intelligent search and optimizes the search results to display the cheapest fares with the best of the routing options. The results are optimized and only a set of the best results are only displayed for general search so that the number of results is not large and navigation is easier. If you want to search for any specific airlines or preferred airlines then you can use Search by Airline option to get all the search results of your preferred airlines.

Read More »

Can I Pay By Check?

Updated:

No, currently ExploreTrip is not accepting Check Payments but ExploreTrip will have this option available for customers soon. ExploreTrip will inform you when the Check payment option is available.

Read More »

Why Does the Billing Address Have to Match With My Address On File At the Credit Card Company?

Updated:

Both your credit card company and ExploreTrip use the billing address as part of the identification process to protect you from unauthorized charges. If the billing address entered during the booking process does not match the address where your credit card company sends your statements, the credit card company will not authorize the charge.

Read More »

How Do I Pay By Credit Card?

Updated:

To pay by credit card, we require the following details -

  • Type of credit card
  • Card holder’s name
  • Expiration date
  • Billing address of the credit card

For online purchases, the CVV batch code on the reverse of the credit card is also required. ExploreTrip ensures that every transaction you conduct online is in a safe and secure environment. To achieve this, the website is protected by Secured Socket Layer (SSL) technology by Network Solutions, the leaders in encryption technology.

Read More »

What are the Payment Options Available On ExploreTrip?

Updated:

You can make your payments through Credit Cards.

Read More »


Also, you can visit ExploreTrip Official Website to get more helps, faqs and knowledge base.

About ExploreTrip

ExploreTrip is a Bay Area, California based company making online International travel easy and complication free. ExploreTrip has quadrupled in the past few months in terms of sales. What matters to us most is whether people get value from the site, and we believe they will.

ExploreTrip provides travelers access to a vast array of private, discounted international Air Fares, blending online convenience with personalized service. By using the decades of experience from the technology experts and specialists in Travel industry, ExploreTrip stocks unmatched wholesale fares of the best International airlines.