Ferns N Petals Support Center
Find Ferns N Petals helps, faqs and knowledge base quickly
Can I Use Promotional Codes With e-Gift Vouchers?
Sorry but no two offers can be clubbed together, which means you can either use the promotional code or the e-Gift voucher.
What is the Difference Between a Discount Voucher and an E-gift Voucher?
Gift Vouchers - These vouchers help you redeem a certain amount in the total amount of your purchase, like Rs. 100 off on any purchase.
Discount Vouchers - These vouchers help redeem a certain percentage off on your order value, like 10% off or 15% off.
Both of thesehave alphanumeric codes.
When Will the Refunded Amount Be Credited Back to My Account?
Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by us, refund takes 5-7 business days to reflect in your account.
Offline refund is credited once the customer shares the bank details post which it takes 5-7 working days.
What are the Modes Of Refund Available After Cancellation in Ferns N Petals?
Your refund amount shall be credited to the same Debit card/Credit card/Mobile wallet through which the payment was made.
How Long Will It Take to Process My Cancellation Request?
It takes up to 24 hours time to process a cancellation request.
Are There Any Extra Charges for Same Day Delivery?
There are no extra charges for same day Standard Time Delivery. There is a minimal delivery charge for same day Fixed Time and Midnight delivery.
What is a Normal Courier Delivery?
Your order will be delivered through our courier partners like Bluedart, Truston and Speedpost. For products that are shipped using the services of courier partners, the date of delivery chosen by you is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.
How Do I Know My Order Has Been Confirmed in Ferns N Petals?
As soon as your order is confirmed, you will receive an email & SMS along with your order number.
Are There Any Shipping Charges?
There are no Shipping Charges for Standard Delivery and all couriers delivered made within India. There is a minimal Shipping Charge on International couriers.
Can I Choose My Time Of Delivery?
By paying additional delivery charge, you have the option to choose a Fixed Time slot for delivery.
Is There Any Particular Time Of Delivery?
All orders are delivered during business hours (8 AM - 10 PM), unless you have opted for a Midnight or a Fixed time delivery.
Where to Track My Shipment Of the Orders?
You can track your order for the latest information on delivery. You will see a 'Track Order' option on the top right corner of the page. Enter your order number & click on 'Track Now' to see the current status of your order.
Can I Remove Products In My Cart?
Yes, if you wish to remove a particular product from your Cart, click on 'Manage Your Cart'. You will be able to see all products in your cart. Click on the 'Remove' button next to the item you wish to remove from your Cart.
Also, you can visit Ferns N Petals Official Website to get more helps, faqs and knowledge base.
About Ferns N Petals
Ferns N Petals having pioneered the concept of flowers and gifts in the country, today has become a driver of marketplace innovation and a contributor in local economies.
Ferns N Petals passionately strives to be the largest premium gifting leader with flowers, gifts, cakes and weddings being the core verticals driven by people first approach and innovation in all spheres of business.