Harvey Nichols & Co Ltd Support Center
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Can I Return Products to a Harvey Nichols Store?
No, unfortunately, Harvey Nichols & Co Ltd does not accept international returns in their stores.
Can I Exchange an Order?
No, unfortunately, Harvey Nichols & Co Ltd is currently unable to provide exchanges for international orders.
Can I Exchange an Order I Received As a Gift?
No, unfortunately, Harvey Nichols & Co Ltd is currently unable to provide exchanges for international orders.
How to Return My Order At Harvey Nichols & Co Ltd?
Making a return with Harvey Nichols & Co Ltd is easy. Please follow the procedures below so they can process your return as quickly as possible.
You can return any purchased items, under the conditions listed in the Return Policy section, through our delivery carrier. To return an item please follow these simple steps:
- Go to the Global-e Returns Portal, enter the order ID and email address you used to place your order.
- Select the item(s) you wish to return by adjusting the quantity and select the return reason. A copy of the return label will be emailed to you.
- Pack the item(s) you wish to return in their original condition, with the original packaging, in a single box. Seal the box, print the returns label, and affix it securely to the outside of the package.
- Print and sign the commercial invoices provided to you in the email.
- Go to www.dhl.com and find the DHL Service Point Location for parcel drop-off or call the local DHL phone number to schedule a parcel pickup. Be sure to give DHL the signed commercial invoices.
Returns can only be accepted via this process, this is to ensure that the appropriate customs clearance documentation is generated. Please note that the cost of return shipping will be deducted from the refund you are issued.
How Long Does Express Delivery Time?
8 - 12 business days
Also, you can visit Harvey Nichols & Co Ltd Official Website to get more helps, faqs and knowledge base.
About Harvey Nichols & Co Ltd
Since Harvey Nichols first opened in Knightsbridge in 1831, it has led the way in sourcing the most desirable and cutting-edge designer brands. Recognized as the UK's premier luxury fashion retailer, Harvey Nichols is internationally renowned for its expertly edited fashion and beauty collections, premium food, and wine offer and award-winning restaurants.
Harvey Nichols was the first to introduce fashion greats such as Alexander McQueen, Balenciaga, Christian Louboutin, Jonathan Saunders, Stella McCartney and Céline to name but a few, and these now established collections sit alongside niche and exclusive labels to offer customers the must-have edit for all their wardrobe needs – from everyday to extraordinary.
The website offers an unparalleled immersive brand experience, with fully integrated content sitting alongside a specially curated selection of products. Harveynichols.com is currently UK transactional, but an international brand reach means the site is positioned for expansion into new markets. Harvey Nichols offers the ultimate fashion experience; the club that doesn’t require a membership. We’re looking to work with like-minded partners to shape an exciting and interactive online experience for our luxury customers from across the globe