Kiwi Support Center
Find Kiwi helps, faqs and knowledge base quickly
What is the Kiwi.com's Guarantee Policy?
Protects you from flight cancellations, delays, and rescheduling. Kiwi will offer you an alternative flight to your destination or refund the affected part of your journey.
How is the Excellent Support Of Kiwi?
24/7 assistance in 13 languages with a rating of ‘Excellent’ on Trustpilot.
What is the Purpose Of Personal Data Processing?
Kiwi collects, process and store Your Personal Data for the sole purpose of concluding the Agreement with You and delivering to You the ordered services; these include, especially, the brokering of a contract of air carriage and for the provision of the related services between You and a selected carrier.
What Services Do We Have If We Get Stuck?
The following services will be offered if you get stuck:
- TRANSPORT TO ANOTHER AIRPORT (To cover all passengers on the booking.)
- OVERNIGHT ACCOMMODATION (Per passenger towards accommodation; if the delay is more than 8 hours overnight.)
- FOOD AND DRINK (Per passenger towards refreshments; if the delay is more than 4 hours.)
What Should I Do If the Flight Delays Or Cancellations Or Schedule Changes?
If this happens, you can enjoy:
- Alternative flight to your destination.
- Refund the price of your unused tickets.
Please Note: The decision is up to you when there are less than 2 days before departure.
Also, you can visit Kiwi Official Website to get more helps, faqs and knowledge base.
About Kiwi
Kiwi is an innovative global search engine for plane tickets that creates unique routes and combinations of flights all over the world, saving money all the while!
Providing easy-to-use search, top-notch 24/7 customer service in over 60 languages, and the Kiwi.com Guarantee if things go south, Kiwi.com brings a real difference to the air travel industry.