Kurt Geiger Support Center

Check the T&C’s of the promo, is the promo still valid, are all of the items eligible? 

Have you entered the code correctly? You must enter the promotion code without any spaces between any of the letters or numbers. Promotional codes may be case sensitive, Kurt Geiger will recommend copying and pasting into the Promo Code box at checkout.

You must enter the promotional code without any spaces between any of the letters or numbers. Promotional codes may be case sensitive, Kurt Geiger will recommend copying and pasting into the Promo Code box at checkout.

Promotional codes cannot be used in conjunction with any other offer or discount. 

If you enter more than one promotional code, only the last code you enter will be applied to your order.

Unfortunately Kurt Geiger cannot offer free returns on any international orders; you will need to pay for items to be shipped back to the UK. 

International kurtgeiger.com purchases can only be returned by post as we do not offer a collection service.

Kurt Geiger guarantee to refund any item purchased on kurtgeiger.com that you are not completely satisfied with, once it is returned to Kurt Geiger in a saleable condition within 14 days of receipt. 

Kurt Geiger stores do not offer refunds or exchanges on a kurtgeiger.com international purchase, without exception.

Kurt Geiger offers free returns for orders from UK mainland, Northern Ireland and the Channel Islands. 

Please return your unworn item with 14 days of purchase for a full refund of goods.

All items must be returned with original packaging and all barcodes and tags.

SHOES
Kurt Geiger will advise to try on shoes on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. 

JEWELLERY
Earrings and hair accessories may only be returned if faulty. Kurt Geiger does not accept returns of earrings and hair accessories for hygiene purposes. Please also note that items must be returned with all of the barcode tags intact. 

SWIMWEAR
Swimwear may be returned in store and online with proof of purchase. Items should be tried on over underwear, without removing the protective hygiene adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.

Kurt Geiger is really quick at packing your order which means they can't cancel any part of your order or change the delivery address or payment method once your order has been placed.

Kurt Geiger only charges your payment method once your order has been dispatched, up to this time you may see a ‘pending’ or ‘reserved’ amount on your account. 

Whenever a transaction is processed through their systems Kurt Geiger carry out fraud prevention checks and obtain authorisation from the bank before the funds are taken. 

After authorisation, your transaction can still fail. This can happen when the item is out of stock & subsequently your order is cancelled. 

If the transaction fails after authorisation, the funds will still be reserved on your account but they have not been debited from your account.

After authorisation has been placed on your account the reserve can last up to 10 working days before it is lifted. This is not controlled by Kurt Geiger, and Kurt Geiger cannot remove this from your account.

You will receive 2 emails, the first is your confirmation email. This confirms Kurt Geiger has successfully received your order details. 

You will receive a further email once the items have been dispatched from warehouse. 

Please note, payment is only debited from your card at time of dispatch, unless you are paying with Paypal or Gift Card when payment is taken at time of order.

If you have not received an order confirmation email and have a pending/reserved card payment or have been charged, you can contact us and Kurt Geiger will be able to look into this further for you.

Once your order has been dispatched from warehouse, you'll be sent an email advising you that it's on its way.