Macy's Support Center
Find Macy's helps, faqs and knowledge base quickly
What is Macy's Money and How Do I Redeem It?
iOS App users: Macy's is currently experiencing technical issues for Apple iOS users on the Macy's Mobile App. If you would like to redeem your Macy's Money online, please use the Macy's mobile site at m.macys.com or a desktop computer.
What are the Furniture and Mattress Delivery Fees?
Macy's delivers furniture and mattresses to almost anywhere in the contiguous United States. You can depend on the delivery team to arrive on time and give your merchandise and your home the “white glove treatment”, which includes everything from vacuuming where new merchandise is placed to cleaning glass and dresser tops, and removing all packing materials upon departure. Delivering more every time... that's the magic of Macy's!
How Can I Track My Order Online?
Once your order has shipped, Macy's will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once is in transit.
Please note: It may take 24-48 hours for your tracking information to reflect details on UPS, FedEx, USPS sites.
Can I Buy Online and Pick Up In a Macy's Store?
Yes! Macy's is proud to offer the option to buy online and pick up in the store!
How Can I Change Or Cancel My Macys.com Order After It Has Been Submitted?
You have 30 minutes to change or cancel your order after you have placed it. However, if you have chosen to Buy Online, Pick Up In Store OR use Same-Day Delivery, you only have 15 minutes to change or cancel your order.
Also, you can visit Macy's Official Website to get more helps, faqs and knowledge base.
About Macy's
Macy’s, Inc. is a premier omnichannel retailer with iconic brands that serve customers through outstanding stores, dynamic online sites and mobile apps. Both Macy’s and Bloomingdale’s are known worldwide, and each has its own unique identity and customer focus.
Bluemercury is widely recognized as the nation’s largest and fastest-growing luxury beauty products and spa retail chain.