Miles Kimball Support Center

Find Miles Kimball helps, faqs and knowledge base quickly

How Do I Track an Order's Status?

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You can check the status of your order at any time by logging into your account and clicking on the "View all orders" link.

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How Do I Check the Status Of My Web Order?

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You may check the status of your order online, provided you have previously created an account. To check on the status of your order, log in to your account and click on the 'My Orders' link.

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Do I Have to Register to Place Orders?

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No, but you may register to start an online account with your own unique password during the checkout process. You may use this password to check on the status of your order. You may feel free to create an online account by clicking this link: My Account. Please keep in mind that you will not be able to check your order history or the status of your order if you are not logged into your account at the time you submit an order.

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Can I Place an Order Online and Send You a Check?

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Miles Kimball does not offer that kind of payment option. However, you may download a printable order form from the website and mail it in with a check.

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Can I Cancel an Order After It Has Been Submitted?

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You cannot cancel your submitted order through our website at this time; please contact our Customer Service Department.

Phone: 1-855-202-7394
Monday-Friday 8:00AM - 10:00PM
Saturday 8:00AM - 5:00PM
Sunday 8:00AM – 5:00PM (Central)
Email: [email protected]

Please allow 24 hours in turn-around time for an email response.

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Also, you can visit Miles Kimball Official Website to get more helps, faqs and knowledge base.

About Miles Kimball

The Miles Kimball Company is a leader in the direct merchandise business — offering cards, gifts, helpful household items, and unique food products. Operating from the shores of the Fox River in Oshkosh, Wisconsin, the business consists of several distinct brands: Miles Kimball, Christmas Cards by Miles Kimball and Mrs. Kimball’s Candy Shoppe.

Decades later, Christmas cards — the idea that started it all — are still produced and personalized in Oshkosh. Specializing in exclusively designed ornaments, labels, children’s accessories, outdoor decor and gifts, the personal touch continues to be the Miles Kimball hallmark. As we continue to grow, we remain true to our founder’s vision: to provide you with the unique, the unusual and the unexpected. We hope you return to our site often to discover what we have in store.