Pandora Support Center

Find Pandora helps, faqs and knowledge base quickly

What are the Supported Payment Methods?

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PANDORA eSTORE US currently supports the following payment methods:  

  • PayPal 
  • Master Card
  • Visa
  • American Express
  • Discover
  • PANDORA Gift Card

Pandora accepts credit cards and debit cards of Master Card, Visa, American Express and Discover. Pandora allows split payments using PANDORA Gift Card and any other payment methods mentioned above except PayPal. Pandora currently does not accept PANDORA Credit Cards.

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Why Does My Product Or Gemstone Look Different to the Image Pictured On the Pandora eSTORE US?

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The product photography displayed on the website matches the product as closely as possible. All of the jewelry is hand-finished with genuine gemstones; therefore, details such as the exact shade of color of the stone can vary slightly. This is all a part of what makes your PANDORA Jewelry unique and special.

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How Do I Contact the Pandora eSTORE US?

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For consumer enquiries relating to the PANDORA eSTORE US, please contact the PANDORA Jewelry Customer Care Center at 1-844-467-1333 or email at [email protected] 

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How Do I Change Details In My Account?

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To change details in your account, go to My Account. This will redirect to where you can change your personal information, address details, and view your orders.

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Where Does the Pandora eSTORE US Deliver To?

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The PANDORA eSTORE US (us.pandora.net) currently ships to addresses only within the United States including Hawaii, Alaska, and Puerto Rico. Unfortunately we do not deliver to the U.S. Virgin Islands, Guam, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, and Palau.

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Is the Pandora eSTORE US the Official Website for Pandora Jewelry?

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Yes, the PANDORA eSTORE US (us.pandora.net) is the official PANDORA Jewelry website which sells genuine PANDORA Jewelry directly to consumers in the United States. Unfortunately, due to the quality and popularity of PANDORA Jewelry, Pandora has become the subject of counterfeiters. By buying from the PANDORA eSTORE you can be confident you are purchasing genuine PANDORA jewelry.

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Also, you can visit Pandora Official Website to get more helps, faqs and knowledge base.

About Pandora

PANDORA designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. PANDORA jewellery is sold in more than 100 countries on six continents through around 7,800 points of sale, including more than 2,400 concept stores.

Founded in 1982 and headquartered in Copenhagen, Denmark, PANDORA employs more than 27,300 people worldwide of whom around 13,200 are located in Thailand, where the Company manufactures its jewellery. PANDORA is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark. In 2017, PANDORA’s total revenue was DKK 22.8 billion (approximately EUR 3.1 billion).