PetSmart Support Center

Find PetSmart helps, faqs and knowledge base quickly

What About the Estimated Delivery Date From Petsmart?

Updated:

For many products, PetSmart calculates Estimated Delivery Dates to help you determine when products are expected to arrive. An Estimated Delivery Date is a calculation of several factors including product availability, allocation time in PetSmart fulfillment center, shipping method and destination.

Please note: Estimated Delivery Dates are estimates only and are not guaranteed.

Read More »

What is the Policy About International Shipping?

Updated:

Petsmart.com currently does not ship orders to international addresses.

The only exception is Military APO/FPO addresses. Orders placed with an APO or FPO mailing address are shipped via U.S. Postal Service, but some restrictions apply. Delivery is expected within 3-8 business days.

Read More »


Also, you can visit PetSmart Official Website to get more helps, faqs and knowledge base.

About PetSmart

PetSmart, Inc. is the largest specialty pet retailer of services and solutions for the lifetime needs of pets. At PetSmart, we love pets, and we believe pets make us better people. Every day with every connection, PetSmart’s passionate associates help bring pet parents closer to their pets so they can live more fulfilled lives. This vision impacts everything we do for our customers, the way we support our associates, and how we give back to our communities.

PetSmart, together with non-profits PetSmart Charities® and PetSmart Charities™ of Canada, invite more than 3,000 animal welfare organizations to bring adoptable pets into stores so they have the best chance possible of finding a forever home. Through this in-store adoption program and other signature events, PetSmart has facilitated more than 7.3 million adoptions – more than any other brick-and-mortar organization.