Pizza Hut Support Center

Find Pizza Hut helps, faqs and knowledge base quickly

How Can I Tell How Much I’m Being Charged for Delivery Service?

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The delivery fee is listed at checkout in the itemized portion of the order summary.

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Why Do I Have to Set My Cookies to Be Enabled?

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To complete an order online with Pizza Hut, it's best to have cookies enabled in your browser. By enabling cookies you will be sharing information that helps Pizza Hut provide you a better online experience. If you don't have cookies enabled and would like to know how to change this, please refer to your browser's Help menu.

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What is Future Or Advance Ordering?

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If you place an order and do NOT check the box indicating the order is for a future time or date, then the restaurant will receive your order as soon as you choose to submit the order. Upon submitting the order you will receive a confirmation page and an estimated time when your order will be ready. If you would like to place a future order for the current day, you can choose any time in increments of 15 minutes as long as the time you enter is during restaurant hours of operation and at least 45 minutes later than the current time. Pizza Hut also accepts orders for future dates! If you would like to place an order for a different day, you can do so up to 7 days in advance. You will receive an email confirmation when you submit the order and a reminder email on the day the order is due.

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Are Delivery Charges Higher for Customers Who Order From Pizza Hut Online?

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No. The delivery fee is always the same online as it is offline for the restaurant taking and delivering your order. There is no difference.

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When I Order Online, Shouldn't the Delivery Charge Be the Same Every Time?

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Delivery fees are set by individual restaurants. When you register for Internet Ordering, the system assigns each address you provide with a single Pizza Hut delivery location. If you request delivery service from multiple addresses online, the fee may vary because you may be ordering from a different Pizza Hut location. The delivery fee is, however, always the same online as it is offline. 

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Where Can I Change My Account Info?

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Once you've signed in to the site with your username and password, select "My Account" from the navigation menu. You can change your account information there.

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Can I Use Pizza Hut Gift Cards and EGift Cards For Online Purchases?

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Pizza Hut Cards can be used for online orders at participating locations. If a restaurant accepts the Pizza Hut Card as a form of payment, it will be an option during checkout. At this time, a customer can use one card per purchase and must provide a second form of payment in case the Pizza Hut Card they are using does not cover the entire purchase amount.

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Can I Save My Credit Card Information for Future Online Purchases?

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Yes, you can securely save your credit card information to your account. For security purposes, if you share an account Pizza Hut will recommend that you NOT store your credit information online as anyone who has access to your username and password could charge Pizza Hut purchases to the card without your knowledge.

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I Can't Find What I'm Looking For. Where Can I Go to Ask My Question?

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If you don't see the answer to your question, please complete contact form online or contact customer satisfaction hotline at 1-800-948-8488.

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What Payment Options are Available Through Internet Ordering?

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Most restaurants accept cash, Pizza Hut Gift Cards and eGift Cards, as well as all major credit cards.

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Can I Use My Coupon Online?

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In most cases you can redeem any valid Pizza Hut coupon online.

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How Will I Know When the Restaurant Received My Internet Order?

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Once you submit your order, the Order Confirmation page will show the time your order was received along with an estimated time that your order will be ready for carryout or delivery. You will also receive a confirmation email at the email address you provided at registration. And if you're still unsure about your order, you can always call the restaurant directly.

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Also, you can visit Pizza Hut Official Website to get more helps, faqs and knowledge base.

About Pizza Hut

There’s nothing cookie-cutter about Pizza Hut. Not our pizzas. Not our people. And definitely not the way we live life. Around here, we don’t settle for anything less than food we’re proud to serve. And we don’t just clock in. Not when we can also become our best, make friends, and have fun while we’re at it. We’re the pizza company that lives life unboxed.

We’re not for people who want to blend in: pushing boundaries is part of our heritage. We have more than 16,000 restaurants and 350,000 team members in more than 100 countries. Whether it’s the original Stuffed Crust or putting a pizza in outer space, we never stop driving ourselves to deliver hot pizzas, fast every time – anywhere you want to enjoy it.