PrettyLittleThing FR Support Center

If you or a neighbour is home to accept the order, then a signature will be required. If nobody is home to receive the parcel, the shipping company will leave a card saying that they have attempted to deliver, and provide you with details on where the parcel has been delivered to. If there are no safe places or available neighbours, the courier will notify you and attempt re-deliver the next working day. Delivery will be re-attempted 3 times before being returned to the depot and retuned back to PrettyLittleThing. 

PrettyLittleThing FR will cover duty costs on all order however additional taxes may apply according to local legislation. 

The express shipping services for USA & Canada cannot make deliveries to PO Box addresses. Please use an alternative shipping address or select the Standard or Saver shipping service.

Unfortunately, once you've placed your order it is not possible to amend any details, as the warehouse team will have already started processing your order.

Once you've placed you order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once their team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

If your order has gone into payment review it means payment has not been received. This can happen for a few reasons, but don't worry, your card won't have been charged!

PrettyLittleThing FR has got you covered! PrettyLittleThing FR accepts the following payment cards: Visa, Visa Debit, Solo, Maestro and Electron. PrettyLittleThing FR also accepts PayPal payments.

Sorry to hear you haven’t received a part of your order! Please note that during the period July to September, some orders may be sent out in multiple parts. 

If you are missing part of your order, please check: 

• Your dispatch email, if your order is going to be sent in multiple parts then your dispatch email will only include some of the items you ordered, you will then get another dispatch email. You will also receive multiple tracking numbers. 
• The receipt/invoice in the bag, this will show the items you should have received in this parcel. If you have everything that is on the invoice the rest of your order will come separately.
• Your PLT parcel packaging, if your order is arriving in multiple parcels then there will be a sticker on the bag to let you know the order has been split.