SeaWorld Support Center

If you have any questions, please email SeaWorld at webmaster@SeaWorld.com or write to SeaWorld at: SeaWorld Headquarters, PO Box 690129, Orlando, FL 32869, ATTN: SeaWorld.com.

SeaWorld will follow applicable laws and requirements to protect your information. SeaWorld uses physical, electronic, and administrative safeguards designed to protect your personal information from loss, misuse, alteration, theft, unauthorized access, or unauthorized disclosure. SeaWorld will evaluate these safeguards on an ongoing basis to help minimize risks from new security threats as they become known. However, as is the case with all websites, SeaWorld unfortunately is not able to guarantee 100% security for data collected through public websites. SeaWorld will use SSL encryption on payment portals within their websites, however, unless specifically designated on website, SeaWorld does not use encryption.

California Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@SeaWorld.com, or write to SeaWorld at: SeaWorld headquarters, PO Box 690129, Orlando, FL 32869, ATTN: SeaWorld.com Privacy. 

Do Not Track (DNT) is a privacy preference that users can set in their web browsers. While the United States Federal Trade Commission has endorsed DNT, our website does not support DNT codes. However, except in the case of analytics cookies, remarketing and other features of Google Display Advertising described above, our website limits tracking to the internal uses described above. Except in the case of analytics cookies, remarketing and other features of Google Display Advertising described above, our website does not track your use across multiple websites other than the affiliated websites included within this policy, however, other websites to which SeaWorld link may. Please review their privacy policies to understand how you may be tracked.

In the event of cancellation, the right to a refund is limited. SeaWorld can be reached at 407-545-5550 for Orlando, 210-520-4732 for San Antonio, or 619-222-4732 for San Diego. If a vacation package is cancelled more than 72 hours prior to 6 p.m. on the scheduled date of arrival (more than 30 days prior to the scheduled date of arrival for Discovery Cove reservations), the cost of the vacation package is refundable. There are no refunds if the vacation package is cancelled within 72 hours of 6 p.m. of the scheduled date of arrival (within 30 days of the scheduled date of arrival for Discovery Cove reservations). Refunds are not given on individual components of the package. Unused portions of vacation packages are not eligible for refund. All vacation packages are non-transferable.

SeaWorld is not able to disclose the pricing of the components within the vacation package.

Payments must be made by credit card for internet sales. Accepted forms of payment are American Express®, MasterCard®, Discover® Card and Visa®. 

Payment in full is required for the initial booking of a vacation package, except on packages that specifically allow deposits. Packages which allow deposits, if booking within 10 days of arrival (30 days of arrival for Discovery Cove reservations), full payment is required.

The credit card used for deposit will automatically be charged the remaining balance on the account within 10 days prior to arrival (30 days of arrival for Discovery Cove reservations).

If you prefer to pay the balance using an alternate credit card, please contact our office (at 407-545-5550 for Orlando, 210-520-4732 for San Antonio, or 619-222-4732 for San Diego) or the credit card used for deposit will be charged the remaining balance.

If an attempt is made to charge the credit card that was provided for payment and the charge is declined, then your reservation will be canceled. You will be refunded your deposit minus a $100 cancellation fee.

Hotel check-in varies by location. Two double beds are standard in the room unless otherwise stated. Charges for in-room safes, rollaway beds and cribs, plus applicable taxes, are not included in the package price and are payable directly to the hotel. Gratuities, resort fees, parking fees, laundry, telephone calls, meals, beverages, sightseeing or any other incidentals at the hotel are the responsibility of the guest. Adjacent rooms and/or connecting rooms, room locations, types of bedding and smoking preferences are on a request-only basis and subject to availability.  

All prices shown are in U.S. Dollars ($) and include applicable taxes, fees and charges, except as otherwise noted. Package prices may require a minimum stay of one or more nights. All package prices are subject to change due to imposition of taxes or other charges by governmental authorities. All persons on the same reservation must purchase the same vacation package. 

Other charges may be incurred that are not included in the quoted package price. While not all inclusive, examples include, hotel extra-person or extra-bed charges, resort fees, gratuities, hotel energy and/or telecommunications surcharges, parking fees, telephone fees, room service, movies, mini-bar, and other incidentals.