The Cisco Learning Network Store Support Center

As a company doing business in the state of California in the United States, Cisco will charge taxes according to U.S. federal and state guidelines for the State of California. As such, all physical product orders shipped to destinations in California will have all applicable local and state sales taxes calculated at the time of payment processing. The tax charges will be viewable on your email order receipt or on your Order Status & History page if you were logged in at the time of the purchase.

International orders are not charged sales tax at the time of order. However, if you are an international customer, you will be responsible for paying any import duties and Value Add Tax (VAT) required by your government. You are responsible for knowing and paying your own local country and state tax and import requirements.

The Cisco Learning Network Store uses Federal Express for all physical product shipments from the store. Shipping costs are calculated by product weight, order destination, and the shipping service option you’ve selected. In your shopping cart, the charges will be calculated once you select the ship-to destination and level of shipping service. In-stock products typically ship within one (1) business day after you submit your order, and cannot be delivered to a post office box. If you are trying to estimate delivery dates, please note the following:

• Payment authorization must be completed before we will ship any items.
• The Cisco cannot guarantee next-day delivery for orders placed after 2 p.m. Pacific Time.
• Orders ship Monday through Friday only.
• There are no shipments or deliveries on weekends or U.S. holidays.

During the checkout process, you may be requested to accept a terms and conditions agreement. If you are presented with this option, it means that your acceptance is required for you to purchase and use the product or service. When you accept the terms and complete the order, the version of the agreement, as well as the date and time of your acceptance and purchase, is saved in our records.

Yes, you can process an order for another user during checkout by entering the end user’s email address and Cisco ID. For example, a purchasing agent may purchase and register training for a number of learners.

Note that while credit card, debit card, and PayPal order processing is automated and immediate, wire transfers and purchase orders require more time.

The Cisco Learning Network Store accepts multiple forms of payment:

• Major credit cards: MasterCard, Visa, American Express, and Discover Card
• Bank debit cards that have the MasterCard or Visa logo
• PayPal
• Wire transfers
• Purchase orders
• Business Cheques
• Cisco Learning Credits (for eligible products only)