Theia Support Center

Find Theia helps, faqs and knowledge base quickly

How Does Theia's Site Handle Do Not Track Signals?

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Theia honors do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

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What is the Retail Returns Of Theia?

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Theia is unable to handle returns for products purchased at retailers or other web stores. Theia will only return items purchased directly from theiacouture.com. Other vendors may have different return policies so please check with them before making a purchase.

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If the Refunds is Late Or Missing, What Should I Do?

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If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at in[email protected]

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If I Return an Item, When the Refunds Will Be Arrived At My Account.

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Once your return is received and inspected, Theia.com will send you an email to notify you that they have received your returned item. Theia.com will also notify you of the approval or rejection of your refund. The inspection period can take 7-10 business days.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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Is There Any Detail Address Information of Theia?

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The detail address information is as follow:

Montreal
Canada
225 Chabanel Street West 10th Floor
Quebec
H2N 2C9

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Also, you can visit Theia Official Website to get more helps, faqs and knowledge base.

About Theia

The THEIA collection combines sophisticated and elegant styling with luxurious silks, European brocades, laces, and prints. THEIA’s exquisite beading and embroideries are created by some of the finest couture studios in the world. Each piece is meticulously stitched together to create exquisite gowns and cocktail dresses that flow beautifully around the body. The woman who wears THEIA will be filled with confidence knowing her dress fits wonderfully and looks beautiful on her, thus naturally allowing her inner goddess to shine.

THEIA launched in stores in Fall 2009 and is currently sold in over 350 stores globally including Neiman Marcus, Saks Fifth Avenue and fine specialty stores.