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Theia is unable to handle returns for products purchased at retailers or other web stores. Theia will only return items purchased directly from theiacouture.com. Other vendors may have different return policies so please check with them before making a purchase.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Once your return is received and inspected, Theia.com will send you an email to notify you that they have received your returned item. Theia.com will also notify you of the approval or rejection of your refund. The inspection period can take 7-10 business days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
The detail address information is as follow:
225 Chabanel Street West 10th Floor
Also, you can visit Theia Official Website to get more helps, faqs and knowledge base.
The THEIA collection combines sophisticated and elegant styling with luxurious silks, European brocades, laces, and prints. THEIA’s exquisite beading and embroideries are created by some of the finest couture studios in the world. Each piece is meticulously stitched together to create exquisite gowns and cocktail dresses that flow beautifully around the body. The woman who wears THEIA will be filled with confidence knowing her dress fits wonderfully and looks beautiful on her, thus naturally allowing her inner goddess to shine.
THEIA launched in stores in Fall 2009 and is currently sold in over 350 stores globally including Neiman Marcus, Saks Fifth Avenue and fine specialty stores.