Uncommon Support Center

No. At this time Uncommon only accepts major credit or debit cards.

Uncommon will make it their highest priority to process, print, and package all iPhone, iPod and neoprene case orders within 2 to 4 business days. iPad Deflector Cases take up to 6 to 10 business days to ship. You always choose the shipping rate and method, so the actual time from Uncommon to your door is up to you.

Your card is pre-authorized for your purchase amount when you click "submit" during checkout. You may see a pending charge on your account at this point. Your card is charged when your order ships.

Shipping costs are based on your location and your selected method of delivery. Uncommon will offer shipping via the United States Postal Service and UPS.

Yes, your order will continue without issues even if you missed the email order receipt. It's possible your email receipt got caught in your Spam folder, so you should check there and add "hello@getuncommon.com" to your address book to ensure future order communication makes it into your inbox.

If you are not satisfied with your purchase, please email us at hello@getuncommon.com within 30 days of your order receipt to explain why you are not happy with your case. Once Uncommon has confirmed they are able to accept your return, and process a replacement case (exact same image and same case), Uncommon will give you a return authorization number. 

Please do not send a returned case to Uncommon without contacting Uncommon for an authorization number. 

After 30 days, Uncommon cannot accept returns.

When you go through the checkout process, you can pay with your Visa, Master Card or American Express credit or debit card.

A pre-authorization occurs on your credit card when a merchant runs a card for any transaction. If all information that the bank has on file matches what the merchant has on file, this pre-auth will become a charge. If the billing information that the merchant has on file does not match the information the bank has on file, or if there are insufficient funds, the order will stop at the pre-authorization stage and will remain on your account for 3-5 business days.

No. No. And No. Uncommon prints your design directly onto the Uncommon blank canvas products using our permanent printing process. It is EMBEDDED into the case itself and will not peel off or fade; your design stays as brilliant as the day it was printed.

Yes! The iPad (retina/2) case is compatible with the Apple Smart Cover.