Uncommon Support Center

Find Uncommon helps, faqs and knowledge base quickly

Does Uncommon Accept PayPal?

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No. At this time Uncommon only accepts major credit or debit cards.

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When Will My Order Ship At Uncommon?

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Uncommon will make it their highest priority to process, print, and package all iPhone, iPod and neoprene case orders within 2 to 4 business days. iPad Deflector Cases take up to 6 to 10 business days to ship. You always choose the shipping rate and method, so the actual time from Uncommon to your door is up to you.

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When Will My Credit Card Be Charged After I Place an Order?

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Your card is pre-authorized for your purchase amount when you click "submit" during checkout. You may see a pending charge on your account at this point. Your card is charged when your order ships.

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How Much Does Shipping Cost At Uncommon?

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Shipping costs are based on your location and your selected method of delivery. Uncommon will offer shipping via the United States Postal Service and UPS.

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I Placed My Order, But I Didn't Get the Email Order Receipt. Did My Order Go Through?

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Yes, your order will continue without issues even if you missed the email order receipt. It's possible your email receipt got caught in your Spam folder, so you should check there and add "[email protected]" to your address book to ensure future order communication makes it into your inbox.

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What's the Return Policy Of Uncommon?

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If you are not satisfied with your purchase, please email us at [email protected] within 30 days of your order receipt to explain why you are not happy with your case. Once Uncommon has confirmed they are able to accept your return, and process a replacement case (exact same image and same case), Uncommon will give you a return authorization number. 

Please do not send a returned case to Uncommon without contacting Uncommon for an authorization number. 

After 30 days, Uncommon cannot accept returns.

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How Can I Pay for My Order At Uncommon?

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When you go through the checkout process, you can pay with your Visa, Master Card or American Express credit or debit card.

A pre-authorization occurs on your credit card when a merchant runs a card for any transaction. If all information that the bank has on file matches what the merchant has on file, this pre-auth will become a charge. If the billing information that the merchant has on file does not match the information the bank has on file, or if there are insufficient funds, the order will stop at the pre-authorization stage and will remain on your account for 3-5 business days.

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Is This a Sticker?

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No. No. And No. Uncommon prints your design directly onto the Uncommon blank canvas products using our permanent printing process. It is EMBEDDED into the case itself and will not peel off or fade; your design stays as brilliant as the day it was printed.

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Are Uncommon Ipad Cases Compatible With the Apple Smart Cover?

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Yes! The iPad (retina/2) case is compatible with the Apple Smart Cover. 

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Also, you can visit Uncommon Official Website to get more helps, faqs and knowledge base.

About Uncommon

Every Uncommon product is printed with a revolutionary, permanent and durable printing process we call 3D TATTĀ® (THERMO-Active Transdermal Technology). 3D TATTĀ® coupled with our proprietary blend of impact resistant polymers means your case looks amazing AND provides solid protection.

All of our cases are compatible with Apple headphones and chargers. We cannot guarantee that our cases will fit with every accessory on the market. Our Deflector cases provide the most room around the device ports for accessories. Our cases are compatible with most screen protectors that only cover the front of the device. Our cases are meant to fit snugly for ultimate protection, so any protectors that cover the back of the iPhone may add too much bulk.