Avis Support Center

Find Avis helps, faqs and knowledge base quickly

What is the Pet Policy Of Avis?

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Avis does not have a strict pet policy, but please be sure to return your rental car in clean condition and free of pet hair, etc. to avoid cleaning fees. 

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What is the Typical Timeline for Processing a Damage Claim?

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When a vehicle is involved in an accident you can typically expect to hear from Avis in a 30-60 day time-frame from the date of the incident. The time-frame heavily depends on the type and amount of damage the vehicle endured as a result of the incident. In order for Avis to provide you with the best service possible Avis must first have the damaged vehicle repaired, or complete the Salvage transaction prior to providing you with accurate costs associated to the vehicle damage.

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Can Reservations Be Made If the Credit Card In Profile is Expired?

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Yes. You can still make a reservation on Avis.com with an expired or cancelled credit card number, but you will need to provide a valid credit card at the time of rental. Preferred Service members will need to stop at the counter before going out to their assigned spot. To avoid this hassle, we recommend you update the credit card on your profile before making any reservations.

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Can I Buy an Avis Gift Certificate?

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Easy to purchase and easy to give! Please call 877-467-8471 between 7:00 AM and 4:00 PM Eastern Time to order one today. 

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Am I Responsible for Parking Tickets and Traffic Violations?

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Please drive safely and observe all ordinances, rental customers are responsible for payment of any tolls, parking, and moving traffic violations along with a reasonable administrative fee. Payments for these violations may be processed by an Avis designated agent.

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What Do I Do If I Loet Keys and Need Fuel?

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Avis provides 24-hour-a-day roadside assistance. The number for the Avis Emergency Roadside Assistance Department in the U.S. is 800-354-2847.

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I Forgot to Turn In My Car Keys. What Do I Do?

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If you have accidently kept the keys after dropping off the car, please return the keys back to the drop off location.

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What is an AWD Number (Avis Worldwide Discount Number)?

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An Avis Worldwide Discount (AWD) number may be found in newspapers, magazines or television ads; by clicking banner ads on Web sites; or on the avis.com Web site. 

If you're a member of an organization or company that partners with Avis, please contact that organization directly and ask whether it has an Avis Worldwide Discount number you may use for your rental.

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Where Can I Buy a Car From Avis?

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Cars are available in Arizona, California, Colorado, Florida, Nevada, New Jersey and Texas. 

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What is Avis Car Sales?

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Avis Car Sales is the EASY way to buy a late-model, low-mileage used car. Shop the online inventory. Choose from thousands of well-maintained vehicles -- all at low, no-haggle prices. Then, take a no-risk, hassle free test drive for 2 hours FREE or for up to 3 Days at a reduced rate.

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Also, you can visit Avis Official Website to get more helps, faqs and knowledge base.

About Avis

Founded in 1946 by Warren Avis (who sold his interest in 1954), Avis was the first company to rent cars from airport locations. The company grew rapidly during the 1950's through franchised and corporate-owned expansion. In 1963, Avis introduced the award-winning "We try harderĀ®" campaign and the tagline remains the company's rallying cry even today. Ten years later, Avis launched its innovative Wizard system, the company's proprietary reservation technology. Avis changed ownership multiple times in the 70's and 80's, becoming employee-owned in 1987. That same year, Avis introduced the Roving Rapid Return, a handheld computer terminal allowing customers to bypass the Avis counter. Two years later, the company launched Avis CaresĀ® a program aimed at promoting renter and employee safety. In 1996, HFS Incorporated acquired Avis, which was then spun off as a separate public company, all but the franchising rights, Wizard system, and reservation operations. In 2000, the company introduced Avis Interactive, the first Internet-based reporting system for commercial accounts in the car rental industry, which was significantly enhanced and re-launched in 2006. In March 2001, Cendant Corporation purchased all of the outstanding shares of Avis Group Holdings and later that year moved its world headquarters to Parsippany, NJ. In 2006, Cendant Corp. separated into four independent companies: Realogy, Wyndham Worldwide, Travelport and Avis Budget Group, Inc., which is now the parent company of Avis Car Rental. In 2011, Avis Budget Group acquires Avis Europe plc. The transaction re-unites Avis Budget Group with its licensee for Europe, the Middle East, Africa and Asia.

Avis Car Rental and its subsidiaries operate one of the world's best-known car rental brands with approximately 5,500 locations in more than 165 countries. Avis has a long history of innovation in the car rental industry and is one of the world's top brands for customer loyalty. Avis is owned by Avis Budget Group, Inc. (NASDAQ: CAR), which operates and licenses the brand throughout the world.