Bass Pro Shop Support Center

Redemption value of each point is $.02. Point value is not redeemable for cash.

For financial inquiries regarding your credit card account, please contact Bank of America® customer service at 1-800-421-2110.

Please allow 7-10 business days for delivery after credit approval.

Points are earned when you make purchases using the Bass Pro Shops® Outdoor Rewards® credit card. Points earned are based upon the type of card you have and where you purchase. At qualified locations:

Bass Pro Shops® Catalog, basspro.com, Outdoor World®, Sportsman's Warehouse, WorldWide Sportsman®, you will earn five percent (5%) toward a future purchase when using the Outdoor Rewards® World Mastercard® and three percent (3%) when using the Outdoor Rewards® Platinum Plus® credit card on your purchases, with the following exceptions: Boats, ATV's, food and beverage purchases, all licenses, any vendor operated transactions within retail stores and taxidermy purchases. Also, both cards earn 1% toward a future purchase on all other purchases at over 22 million places where the credit cards are accepted.

The Bass Pro Shops Outdoor Rewards® credit card program is a way for Bass Pro Shops customers to earn credit toward future purchases.

Each time you make a purchase using your Outdoor Rewards® credit card, you earn 1% toward a future purchase on every dollar spent. You can earn a total of 5% when using the Outdoor Rewards World Mastercard® credit card and 3% when using the Outdoor Rewards® Platinum Plus® Mastercard® credit card on qualifying Bass Pro Shops purchases. As a part of this credit card program, Bass Pro Shops® will make a contribution to help conservation efforts, with a guaranteed yearly contribution as high as $1 million, at no additional cost to you. To date, sportsmen have used this card to contribute over $13 million to conservation!

Points are earned on qualifying merchandise only. Payments made by gift cards will be deducted from the merchandise total before points are accumulated. The purchaser of the gift card you are redeeming earned the Rewards points with the exception of Bass Pro Shops® gift cards purchased outside of our stores.

You may check your Outdoor Rewards point balance online, in-store, or via the Bass Pro Shops Shopping App (available in the Apple App Store and Google Play Store).

Once you have registered for Outdoor Rewards, you should receive your card and Welcome Packet in 2-3 weeks.

Stand-alone rewards program: Once you have signed up for the Outdoor Rewards® program, you will automatically earn points on orders placed online or through the catalog. To earn Rewards points at a Bass Pro Shops®, simply present your Outdoor Rewards® card to your cashier upon checkout and the points will be added to your account. The points earned are available for redemption immediately as long as you have accumulated at least 500 points (worth $10). Please note that any accumulated points will expire after 12 months of no activity on your Outdoor Rewards® card. If you are set up on the certificate program, you will have at least 75 days to redeem the points from the date that we send the certificate to your address or email. Points will not expire for residents of Ontario, Canada.

Bass Pro Shops® Outdoor Rewards® Credit Cards (Platinum Plus® & World Mastercard®): Points accumulated on in-store Bass Pro Shops® purchases are available for redemption immediately. Points earned on purchases made outside of Bass Pro Shops® become available on a monthly cycle associated with Bank of America® billing.

The Outdoor Rewards® program is Bass Pro Shop's way of saying “Thank you for being our customer!” With your Bass Pro Shops® Outdoor Rewards® Mastercard®, you’ll earn rewards faster no matter where you shop, PLUS enjoy all these great benefits:

• Earn 5% rewards points on qualifying purchases you make at Bass Pro Shops with the World Mastercard® credit card (or 3% with the Bass Pro Shops Platinum Plus® Mastercard®; account type is determined by creditworthiness)
• Earn 1% rewards points on all other purchases
• Take advantage of special savings throughout the year with the Bass Pro Shops® Outdoor Rewards® credit card.

If you've lost your receipt Bass Pro Shop will refund to the Method of Payment on file, if the order cannot be found a gift card will be issued.

Ammunition, black powder, primers, reloading lead and brass or bullets, Firearms, and ANY mouth calls are not returnable. Mouth calls include (but are not limited to) waterfowl calls, turkey calls, big game calls

Return processing can take 1-2 weeks.  If you chose a refund, once processed your bank may take 2-7 business days to post the refund to your account.

Yes, log into your basspro.com account by using the button below clicking or tapping on the order should retrieve the tracking number.  Note: Orders shipped via Freight or shipped from the manufacturer will not have tracking information, and in most cases cannot be tracked.

Emails are sent in the evenings the day your order is given to the carrier for transport.  In general, you should receive an email with tracking information within 24 hours of placing the order.  If it't been more than 24 hours and you have not received your tracking information contact Bass Pro Shop for assistance.

Orders placed before 4pm central time are generally shipped the same day.  Order shipping confirmation emails are sent in batches in the evening. 

Please Note: Initially the tracking number may take up to 24 hours to show information (FedEx, USPS, etc).  If your order is placed after 4pm it may take up to 24 hours to receive the email.