Cosme Support Center

There is a Tracking Number on both the order dispatch notification email and the order history under My Account. You can track your order easily with the number on post office website. 

Yes. Their products are sourced from authorized and legitimate distribution firms around the world. However, some products sold on their website may have a slightly different packaging from the ones on the market or what you have at home, this is because the manufacturers need to cater for the needs of different countries. They guarantee that they are 100% genuine and produced by the original manufacturer. For example, a product sold in the United States may differ in appearance from the one sold in France or Japan, but the content is the same – a genuine product produced by the same manufacturer.

Yes. Your shopping cart items are saved for 30 days (according to the last updated date) when you have added an item into cart but exit COSME-DE.COM without processing to checkout. When you back to continue the shopping by using the same computer as before, your shopping cart items will be automatically restored.

Yes! Cosme highly recommends that you register and activate your account before checking out your shopping cart in order to enjoy their exclusive offers and promotions and have full access to My Account.

They also provide an option of quick first time purchase for you to try their service:

• Only email address and password (you will be asked to set one at Checkout) would be required to complete the order.
• If you are satisfied with their service and want to come back to purchase, you will need to activate your account with the verification email sent to you within 30 days.
• You can also become their member and login directly with their partner sites to save time on the registration process.

COSME-DE.COM offers a great variety of skincare and cosmetic products from all over the world with competitive prices, plus many exciting promotion campaigns to save your money. One of the best things they provide is FREE local (Hong Kong) and international shipping for orders over USD40.00 regardless of order size and a 30-day money back guarantee for returning your products with no extra charge.

They provide a safe and secure payment platform, and strive to provide you the best service so that you can enjoy an easy and comfortable online shopping.