Fossil FR Support Center
Find Fossil FR helps, faqs and knowledge base quickly
How to Receive a New Bracelet for My Watch?
The wristbands can be ordered by dialing the number of customer service on +33 (0) 1 84 88 93 25. To do this, it will be necessary to bring you beforehand the reference of the watch (which you will find on the back of the product). Once the bracelet has been received, you can go to a jeweler or your usual dealer to make the replacement. These interventions are only feasible in authorized workshops (excluding interchangeable wristbands, which do not require specific tools).
How to Repair My Watch?
If you would like to have your watch repaired, you can apply online through dedicated FG Services portal.
STEP 1: FIND YOUR PRODUCT
Select your relevant product and create your repair request.
STEP 2: CHOOSE YOUR REPAIR
Check your repair request, print the product tracking label and ship your product to experts.
STEP 3: SEND US YOUR WATCH
Receive an email informing you of assessment of the repair. Track the status of the repair and pay directly online.
STEP 4: RECOVER YOUR PRODUCT
Your product is ready to be returned.
Also, you can visit Fossil FR Official Website to get more helps, faqs and knowledge base.
About Fossil FR
DISCOVER WATCHES, BAGS AND MANY OTHER FOSSIL PRODUCTS
Fossil is an American brand of watches and fashion accessories inspired by authentic vintage style and classic design. Since 1984, we have been striving to create quality watches, bags and other accessories that celebrate the best of the past while adapting to the tastes and needs of today's consumers. To celebrate our 30 years of vintage heritage, we give way to our passion for freedom and adventure by exploring the endless possibilities offered by life on the road. No matter what awaits you, a trip around the world or simply your daily commute, we have carefully crafted beautiful watches and accessories that will follow you everywhere. What happens when the clean lines of the middle of the century meet the modernity of the current design? We produce flagship products that embody what we do best: bags that are both practical and beautiful, classic watches with bright colors and innovative materials, clothes and accessories that accompany you throughout your travels.