GameStop Support Center

EB EDGE is available at all Canadian EB Games locations, and points can be scored for purchases in store and on ebgames.ca.

EB EDGE is a rewards program for YOU, our loyal EB Games customer. When you sign up to EB EDGE you'll immediately start earning points for every time you trade, pre-order or buy and can take advantage of our many exclusive membership benefits. The more you trade, preorder or buy, the better the perks you'll be entitled to – plus it's FREE to join. Finally it pays to play! Sign up for free with your name, e-mail and phone number at your local EB Games store or Online.

No worries! As long as you used your PowerUp Rewards card in the transaction, you are covered!

Step 1: Login to your PowerUp Rewards account (either through the full website or the mobile app)
Step 2: Click on "My digital locker" to reveal your full history of digital code purchases!

In order to protect the guests, some orders are held for review prior to being processed. Most orders held for review are released within 24 hours, and if GameStop needs any additional information from you, GameStop will call or email you.

Please visit the Forgot Password page to reset your password. You should receive a link to reset your password within 15 minutes. Please do not request multiple reset password emails, as you may receive an invalid link.

You will be required to remit payment at the store when you pick up the product. GameStop accepts Visa, MasterCard, American Express, and Discover credit cards. GameStop gift cards, ATM, or debit cards are also accepted. If paying by credit or debit card, both the card and the authorized user of the card must be present.

To track or update an order, visit the Order History page and sign in. A list of recent orders will be displayed. Click on the order number to review order details, tracking numbers and available self-service options. Depending on where your order is in the processing cycle you may be able to update the credit card information, change the shipping service level, or cancel an order.

If you placed your online order in a GameStop store, visit the Guest / In-store Orders to find your order.