Where's My Order? How Do I Update Or Cancel My Order?

To track or update an order, visit the Order History page and sign in. A list of recent orders will be displayed. Click on the order number to review order details, tracking numbers and available self-service options. Depending on where your order is in the processing cycle you may be able to update the credit card information, change the shipping service level, or cancel an order.

If you placed your online order in a GameStop store, visit the Guest / In-store Orders to find your order.

Related FAQ

  • How Do I Reset My Password Online?

    Please visit the Forgot Password page to reset your password. You should receive a link to reset your password within 15 minutes. Please do not request multiple reset password emails, as you may receive an invalid link.

  • Can I Join EB EDGE and Score Points At Any EB Games Store? What About On the EB Games Canada Website?

    EB EDGE is available at all Canadian EB Games locations, and points can be scored for purchases in store and on ebgames.ca.

  • What Do I Do If My Order is Under Review?

    In order to protect the guests, some orders are held for review prior to being processed. Most orders held for review are released within 24 hours, and if GameStop needs any additional information from you, GameStop will call or email you.

  • What is This 'EB Edge' Thing and Why Should I Care?

    EB EDGE is a rewards program for YOU, our loyal EB Games customer. When you sign up to EB EDGE you'll immediately start earning points for every time you trade, pre-order or buy and can take advantage of our many exclusive membership benefits. The more you trade, preorder or bu…

  • I Purchased a DLC Code From the Store and Lost My Receipt.

    No worries! As long as you used your PowerUp Rewards card in the transaction, you are covered!Step 1: Login to your PowerUp Rewards account (either through the full website or the mobile app)Step 2: Click on "My digital locker" to reveal your full history of digital code purcha…

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