No, silkn.com is intended for use by North American customers, and will only ship within the USA and Canada. Please visit silkn.com/pages/retail-partners for a list of Silk’n retailers around the world.
That depends. If your account was deactivated due to dormancy and you still have access to the old email address, Silk'n can probably reactivate it. Exceptions to this would be if your account was deactivated due to compliance issues, in which case Silk'n cannot reactivate.
If you do not have access to the old email address account, you will need to open a new account with a new email address.
Purchases ship to Canada and USA addresses only.
Please Note: Due to the recent natural disasters impacting parts of the United States some shipping carriers are not delivering to the affected areas and shipping may be delayed. Please contact Silk'n customer care team with any questions.
The people of Silk'n will choose the most appropriate delivery method for your desired shipping address. It is not possible to specify a preferred carrier when placing your order. Most items may be shipped to P.O. boxes. International shipping including shipments to US protectorates, APO, FPO, and DPO is not available at this time for any shipping method. In general, orders are usually shipped within 24 - 48 hours from confirmation of your order.
Please check with your neighbors, roommates, community mailbox, concierge, etc. to ensure they have not accidentally received your order. If you are still unable to locate the delivery, please call Silk'n to begin an investigation with the carrier. If you are still unable to locate the delivery, please call Silk'n to begin an investigation with the carrier. Their representatives will walk you through the next steps during your call.