Hawes & Curtis Support Center
Find Hawes & Curtis helps, faqs and knowledge base quickly
The Payment Page Timed Out, Did My Order Go Through?
If your order has been successful and Hawes & Curtis has taken payment, you will receive an order confirmation email from them shortly after.
If you are unsure or believe the order has gone through but you have not received an email, please contact the Customer Service Team who will be able to assist you.
My Promo Code is Not Working, Why?
If your promo code is not working, please check the following.
- You are entering the correct promo code
- The item (s) you're ordering is (are) included on the promo code
- The terms and conditions for any exclusions
- The end date of your promo code (if any)
How Can I Pay for My Order? Can I Use a Gift Card?
Hawes & Curtis accepts payment made by Visa, MasterCard, Maestro, American Express, Discover, Diners, JCB and UnionPay cards. You may also pay with PayPal or Amazon Pay on all websites. Unfortunately, gift cards cannot be redeemed online.
Payment Methods
- UK: Amex, Discover, JCB, Mastercard, UnionPay, Maestro, Visa, PayPal & Amazon Pay
- USA: Amex, Diners, Discover, JCB, Mastercard, UnionPay, Maestro, Visa, PayPal & Amazon Pay
- AUS: Amex, JCB, Mastercard, Maestro, UnionPay, Visa PayPal & Amazon Pay
Are the Prices the Same Online and In Store?
In most cases yes. Please note that some items may have a different price in the store.
What Courier Does Hawes & Curtis Use for Delivery?
Hawes & Curtis uses the following couriers for delivery.
- UK: Royal Mail and DPD
- US: Royal Mail and OCS
- AUS: OCS
- Rest of the World: Royal Mail, DPD and OCS
Does Hawes & Curtis Deliver On Weekends?
No.
Does Hawes & Curtis Has Same Day Or Next Day Delivery?
Hawes & Curtis doesn't have same day or next day delivery. However, Hawes & Curtis does have same day or next day collection at the below stores:
Old Broad Street
London Wall
76 Cannon St.
The Shard
Can I Expedite My Order At Hawes & Curtis?
As of the moment, Hawes & Curtis doesn't offer to expedite delivery.
How Long Will It Take to Receive My US Order?
Please allow 4-7 working days for international deliveries. Your order will be dispatched via OCS and passed to USPS once this reaches the USA. You will receive a tracking link in your dispatch e-mail once your order leaves our warehouse.
How Long Will It Take to Receive My UK Order?
Orders are usually dispatched within 24 hours and delivered within 2-3 working days. Please note that during busy times such as bank holidays or sales periods*, orders can take up to 5 working days to be delivered. Your order will be dispatched to ensure delivery within this time.
Hawes & Curtis does not currently offer expedited shipping or next day delivery service. However, Hawes & Curtis does offer Same Day / Next Day Collection to selected stores in London.
Also, you can visit Hawes & Curtis Official Website to get more helps, faqs and knowledge base.
About Hawes & Curtis
Hawes & Curtis is a quintessentially British brand specialising in fine tailoring and accessories for men and women. Founded in 1913 by Ralph Hawes and George Frederick Curtis, the brand continues to deliver the promise of exceptional quality, innovation and outstanding value. Hawes & Curtis opened its first store in the Piccadilly Arcade and has had many distinguished clients through its doors, including the Duke of Windsor, Lord Mountbatten and Fred Astaire. As a result of Hawes & Curtis’ commitment to impeccable service and product excellence, the brand has been awarded four Royal Warrants. Hawes & Curtis operates more than 20 stores in the UK and a store in Germany. The flagship store remains on London’s Jermyn Street, famous for its resident shirtmakers.