Hayneedle strives to ship all orders as soon as possible. For this reason, all items that ship within 2 business days cannot be cancelled once the item(s) have been purchased. For all items that ship in 3 business days or more, they will gladly ATTEMPT to process the cancellation, provided the order has not yet entered the shipping process.
If the item you wish to cancel has already entered the shipping process, it cannot be cancelled by you or by the customer service department. However, you may return the item subject to that item's return policy. Visit the Help Center for more information about our return and exchange policy.
In order to request a cancellation or change to your order, please call 1-888-880-4884. To ensure timely processing of your cancellation, please do not send your request via email.
There's no limit to the amount of Reward points you can earn, but there are limitations on ways in which you can earn them. Please see below:
Yes, Reward points do expire, but you have a full 180 days to use them. Hayneedle will send you reminder emails to let you know when your Reward points are set to expire.
Your Reward points can be redeemed during checkout on most purchases. You can combine your Reward points with any credit card purchase. Please note, at this time, Reward points cannot be combined with PayPal/PayPal Credit or Affirm purchases.
No, past purchases are not eligible for earning Reward points.
Yes, you may cancel your membership by clicking Opt Out in your account.
If a purchase is cancelled or returned, you will not receive Reward points for that purchase. If you have already redeemed those Reward points, your refund will reflect the redemption amount.
It's easy - every time you place an order with your credit card - including Visa Checkout, Reward points will be credited to your membership account. For every dollar spent, you earn 3% in Reward points for use on future purchases. Please note, at this time, Reward points cannot be earned on orders purchased with PayPal/PayPal Credit or Affirm financing.
Additional ways to earn Reward points:
Also, you can visit Hayneedle Official Website to get more helps, faqs and knowledge base.
What started in 2002 as hammocks.com has evolved into who we are today: Hayneedle, a leading online home furnishings and décor retailer that includes the world’s largest outdoor living selection.
Omaha, Neb., is the home of Hayneedle’s corporate headquarters, along with its own photography studio and customer care center. With state-of-the-art fulfillment centers located in California and Ohio, Hayneedle delivers millions of products and over 3,000 brands – including our own in-house brands that feature designer looks at a fraction of the cost.
In addition to incredible selection and unbeatable value, Hayneedle’s top-rated in-house customer care center provides personal attention to each customer – whether it’s by way of in-depth product information or entire space solutions.
In 2016 Hayneedle was acquired by Jet.com ─ a next-generation ecommerce marketplace dedicated to saving shoppers more money. The synergy of this acquisition is creating record growth and expansion of the Hayneedle brand. Now more than ever before, people are discovering that hayneedle.com is their go-to for furniture, décor, exclusive designs, and more for every space, style, and budget.