You may place a new order on our website and return the wrong item using the instructions on the back of the packing slip. Or call Jessica London toll-free at (800) 781-9172. Jessica London will issue a credit to the original credit card for the wrong item and charge your card for the correct item when it's shipped.
All exchanges are processed as new orders, which will show as an exchange on your order status. Check the status of your exchange online now! Please allow 2-3 weeks from the time you return your package for it to appear online.
Method of payment will vary depending on country. Accepted method of payments will display on the Order Review and Payment Page. Other options such as deferred billing, gift cards and e-gift cards available in the United States are not available for international orders.
Whenever possible Jessica London will provide tracking links so that you may track your order's progress on-line. Unfortunately, Jessica London is not able to provide tracking links or information for any package that is shipped using USPS Priority Mail as this information is not provided to Jessica London. When this is the case, please rest assured knowing that your package will arrive within the quoted timeframe on your order confirmation.
Please use your original packaging, enclosing the invoice with the item, and return to the address listed on the front of your invoice. Packages can be mailed using your carrier of choice.
Jessica London uses both FedEx and USPS to deliver merchandise to you. In the event that you need to return merchandise, please check your invoice for the return address and instructions, as they may vary by product.
Also, you can visit Jessica London Official Website to get more helps, faqs and knowledge base.
At Jessica London we think style is all about you. Knowing who you are and what works for you. We get it. Monday through Sunday, you're putting great outfits together, and we're here to help you do it. When your clothing fits you well, flatters your best assets, and expresses your personal style, that's when your confidence shines through, and confidence is always in style.
Our commitment to designing high quality, great-fitting clothes for women in sizes 12 and up goes back over 20 years when the first Jessica London catalog was mailed in 1997 to serve the needs of stylish, professional working women by offering them a better selection than any department store.