Joybuy Support Center
Find Joybuy helps, faqs and knowledge base quickly
Why Does My Payment Need to Be Verified After I Have Successfully Paid?
International credit card fraud happens frequently, and additional verification can help to protect both customers and merchants. All payments on JOYBUY go through a verification process: Joybuy's system will automatically detect any unusual behavior.
What Payment Methods Can I Use At Joybuy?
You can pay using the following methods:
- Credit/Debit Cards
- PayPal
- Yandex money/QIWI (For Russia)
- iDeal (For the Netherlands)
- EPS (For Austria)
- Sofort (For Austria and Germany)
- Giropay (For Germany)
- Dotpay (For Poland)
- POLi (For Australia)
More payment options will be available on JOYBUY in the future.
If I Cancel the Order, Does the Refund Include the Coupon's Discounted Amount?
If you cancel an order, the refund amount will be based on the amount you paid.
What If I Selected the Wrong Size Or Model Of an Item But Have Already Placed My Order?
Please check the order status:
- If the order status is Awaiting Shipping, you can directly cancel the order and place a new order;
- If the order status is Awaiting Delivery, then your order can no longer be canceled. However, you can try contacting the seller for a possible solution.
What If I Selected the Wrong Size Or Model Of an Item But Have Already Placed the Order?
Please check the order status:
- If the order status is Awaiting Shipping, you can directly cancel the order and place a new order;
- If the order status is Awaiting Delivery, then your order can no longer be canceled. However, you can try contacting the seller for a possible solution.
Why Has My Order Been Suspended?
- When an order is suspended, we will send you an email detailing the reason.
- You can also check the reason for the suspension from your account : My Orders > Check Details
- You can check suspended orders through Suspended Orders.
Why Can’t I Place an Order?
- The item may have been taken down or there is no sufficient stock.
- Your account has purchased the same product repeatedly within 24 hours and the system detects that your account security may be at risk.
- Your shipping address includes non-English characters.
How Do I Configure My Address?
You can enter multiple shipping addresses from My Shipping Addresses and select the one you use most often as your default address.
- First, please place an order on the item you'd like to purchase in order to proceed to the payment page.
- From the payment page, you can configure your shipping address at the top and add your commonly used addresses.
- Please note that you can only add up to 50 addresses and they must be entered using English letters and numbers.
Also, you can visit Joybuy Official Website to get more helps, faqs and knowledge base.
About Joybuy
Connecting China with the World's Consumers.
Operated by Chinese ecommerce giant JD.com, Joybuy.com offers a wide selection of authentic, high-quality Chinese products at competitive prices and delivers them to customers' doors in a speedy and dependable manner.
Adhering to the same core values of authenticity and reliability that define the shopping experience at JD.com, Joybuy.com aims to provide consumers around the world with an innovative and robust ecommerce platform through close cooperation with domestic suppliers in China.
As China' s largest ecommerce platform by revenue, JD.com offers a world-class set of online retail services to its legion of users, who now number close to 200 million in total.
JD.com listed on the NASDAQ in May 2014 in the exchange's biggest floatation of that year. In 2015 it recorded a GMV of USD 71.4 billion (RMB 462.7 billion) and net revenues of USD 28.0 billion (RMB 181.3 billion), the latter representing an increase of 58% from the year before.
As a technology-driven company, JD.com has focused considerable effort in developing a robust and scalable platform which not only supports the company' s rapid growth but also allows it to provide cutting-edge technology and services to its partners and customers.