Why Has My Order Been Suspended?

  • When an order is suspended, we will send you an email detailing the reason.
  • You can also check the reason for the suspension from your account : My Orders > Check Details
  • You can check suspended orders through Suspended Orders.

Related FAQ

  • What Payment Methods Can I Use At Joybuy?

    You can pay using the following methods: Credit/Debit Cards   PayPal   Yandex money/QIWI (For Russia)   iDeal (For the Netherlands)   EPS (For Austria)   Sofort (For Austria and Germany)   Giropay (For Germany)   Dotpay (For Poland) …

  • What If I Selected the Wrong Size Or Model Of an Item But Have Already Placed the Order?

    Please check the order status:  If the order status is Awaiting Shipping, you can directly cancel the order and place a new order;  If the order status is Awaiting Delivery, then your order can no longer be canceled. However, you can try contacting the seller for a po…

  • How Do I Configure My Address?

    You can enter multiple shipping addresses from My Shipping Addresses and select the one you use most often as your default address. First, please place an order on the item you'd like to purchase in order to proceed to the payment page.  From the payment page, you can conf…

  • What If I Selected the Wrong Size Or Model Of an Item But Have Already Placed My Order?

    Please check the order status:  If the order status is Awaiting Shipping, you can directly cancel the order and place a new order;  If the order status is Awaiting Delivery, then your order can no longer be canceled. However, you can try contacting the seller for a po…

  • Why Can’t I Place an Order?

    The item may have been taken down or there is no sufficient stock.  Your account has purchased the same product repeatedly within 24 hours and the system detects that your account security may be at risk.  Your shipping address includes non-English characters. 

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