Standard order processing time is 24-48 hours after order confirmation. The time may vary depending on the order volume. If you need additional clarification, please contact Customer Care Team at 877-837-9569 or by emailing [email protected]
Dollardays may be able to send a sample, depending on availability. To learn more, please contact Dollardays at [email protected]
Dollardays accepts American Express, Mastercard, Visa, Discover, debit cards, Amazon Pay and PayPal. We also accept prepaid orders by wire transfer, cashier's check or money orders drawn on a U.S. bank and payable in U.S. currency. Dollardays does accept business, personal checks and electronic checks, but be aware that paying with these methods can delay your order up to fourteen (14) days because these funds will need to clear account prior to releasing your order.
Dollardays extend payment terms to our customers on a case-by-case basis. Please contact Customer Care Team for additional information. They can be reached by emailing [email protected] or calling 877-837-9569.
Once your transaction is complete, you will receive a receipt by email. Invoices are populated post-order once the product has shipped. You can request a copy from a Customer Care representative or download and print a copy from your account online.
The initial authorization at the time of checkout is to ensure the payment method has funds available for the order. In some cases, your order may ship from multiple warehouse and you may receive a charge for each shipment, which will post as more than one charge per order. For further assistance, please contact Customer Care Team at 877-837-9569 or by emailing [email protected]
All return requests must be made within fourteen (14) days of delivery, as reported by the respective third-party package delivery company, to qualify for return. Return requests received more than fourteen (14) days after the date of delivery are not eligible for return. All returns must be completed within fourteen (14) days of when return instructions are provided. Case lots must be returned in the original shipping carton with all individual items unopened. No partial returns will be accepted. All shipping costs for merchandise authorized by DollarDays to be returned to DollarDays shall be at the customer's expense and may include a restocking fee. If an order is short shipped, the wrong product was sent or if merchandise is damaged or defective, Dollardays will issue a full credit for the product amount. No returns or reports of damaged/defective product will be accepted after fourteen (14) days.
Orders under $100 carry a flat shipping fee of $19.95 and a handling fee of $3.98 in the contiguous 48 United States. Orders over $100 have a shipping rate of approximately 15%-18% of the product's cost. Shipments to Alaska and Hawaii are 45% of the order total. Overweight or oversized items are excluded from shipping promotions and may be subject to surcharges. Call 877-837-9569 for shipping rates on orders to destinations outside the contiguous 48 United States.
Yes, but additional rates may apply.
Some items can be shipped by UPS Ground on the same day you order if your order is placed by 1:00 p.m. Eastern time (ET) — at no additional cost to you. Look for the “Same-day Shipping” icon on the product's detail page. Estimated lead times for same-day shipping do not include weekends or holidays, and transit time is determined by the shipping delivery method and destination. Orders requiring credit information may take additional time. Same-day shipping is not available for orders where the method of payment has not cleared. Same-day shipping applies to small-parcel shipments only.
Dollardays currently does not offer expedited or overnight shipping during the standard checkout process. If you need your order as soon as possible, Dollardays can provide a quote for expedited shipping. To learn more, please contact Dollardays at 877-837-9569.
If you need to update the shipping address on an order that has been placed, please call Customer Care Team at 877-837-9569 for immediate assistance.
The DollarDays Customer Care Team is available Monday through Friday from 5:00 a.m. MST to 5:30 p.m. MST. They can be reached toll-free at 877-837-9569 or by email at [email protected]
Dollardays will strive to provide accurate images of all products sold on site. In rare instances, there may be slight differences between the images and the actual product. This may be due to color availability, or the photo may feature a single item when several sizes may be available. Please refer to product descriptions for further information on colors, sizes and styles.
It is always our goal to fulfill 100% of customer orders, but, in the event an item you've ordered is out of stock or discontinued, Dollardays will contact you to offer a substitute option. If the product has been backordered, Dollardays will let you know how long it will take to come back into stock, and it will be your choice to either cancel the order or keep it open.
You can place your order online at www.dollardays.com, by emailing [email protected], by calling Dollardays 877-837-9569 or by chat.
Dollardays does not have a minimum order requirement; however, most items are sold by the case and are sold as advertised. For example, if Dollardays sells a case of 500 pencils, Dollardays may not be able to split the case to ship only 250 pencils or customize a specific color or size within a case. If you have a custom order amount or questions about case packs, please contact a Customer Care representative at 877-837-9569.
The average delivery time is 7-14 days from the date on which you place your order. If orders are traveling from more than one shipping point or if the shipment is over 500 lbs., the delivery time may be longer. For the most accurate ETA for your order, please call a Customer Care representative at 877-837-9569 or email [email protected]