Once the Indiegogo order has shipped, any request for refund will be subject to a processing fee of 15%.
Canceled orders before product(s) ship are subject to a 5% processing fee.
Orders should ship the same day for most in stock items, as long as the order is placed by 2:00 PM PST. Once your order begins its journey to you, the tracking information is generated and you will be notified via email.
You may ship to a PO Box by selecting USPS as your shipping method.
Customers are solely responsible for import duties, taxes and brokerage fees ("Duties"). Duties are not included in the product price or shipping and handling costs; these will be collected upon delivery from the carriers as applicable. Monoprice only charges the shipping fee for packages. Please check with your country's customs office to determine what these additional costs will be.
Also, you can visit Monoprice Official Website to get more helps, faqs and knowledge base.
Established in 2002, we have built a stellar reputation for product excellence and customer service.
We offer over 7,000 high-quality, affordable electronics and accessories to professionals and consumers worldwide.
Our proven business model eliminates entire layers of markup within the supply chain, which allows us to sell premium products at a fraction of marketplace prices with incomparable speed and service.