Monoprice Support Center
Find Monoprice helps, faqs and knowledge base quickly
How Do I Return My Indiegogo Preorder?
Once the Indiegogo order has shipped, any request for refund will be subject to a processing fee of 15%.
Canceled orders before product(s) ship are subject to a 5% processing fee.
What is the Cut-off Time for Same Day Shipping?
Orders should ship the same day for most in stock items, as long as the order is placed by 2:00 PM PST. Once your order begins its journey to you, the tracking information is generated and you will be notified via email.
Can I Ship to a PO Box From Monoprice?
You may ship to a PO Box by selecting USPS as your shipping method.
What Payment Options Doed Monoprice Accept?
- Visa
- Discover
- Master Card
- American Express
- Mail Payment or Cashier checks (can cause order delays).
- PayPal Securely store all your credit cards and bank accounts. Then choose how to pay at checkout.
- Amazon Payments allow you to securely pay for goods and services online wherever Amazon Payments is accepted, without having to re-enter your payment information.
- MasterPass by MasterCard is a digital wallet service that makes online shopping safe, easy, and convenient.
- MasterPass stores all your payment and shipping information in one central, secure location. With MasterPass, you can shop, click, and checkout faster online.
Are There Any Duties Or Taxes for International Orders?
Customers are solely responsible for import duties, taxes and brokerage fees ("Duties"). Duties are not included in the product price or shipping and handling costs; these will be collected upon delivery from the carriers as applicable. Monoprice only charges the shipping fee for packages. Please check with your country's customs office to determine what these additional costs will be.
Also, you can visit Monoprice Official Website to get more helps, faqs and knowledge base.
About Monoprice
Established in 2002, we have built a stellar reputation for product excellence and customer service.
We offer over 7,000 high-quality, affordable electronics and accessories to professionals and consumers worldwide.
Our proven business model eliminates entire layers of markup within the supply chain, which allows us to sell premium products at a fraction of marketplace prices with incomparable speed and service.