Office Depot & OfficeMax Support Center

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How are Special Orders and Manufacturer Direct Delivered?

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Certain Office Depot items will be shipped directly from carefully selected vendors and manufacturers. These special order and Manufacturer Direct items are shipped via standard delivery and are delivered to a ground floor location in the manufacturer's shipping carton. Your delivery date and delivery fee will be calculated at checkout.

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May I Place Government APO/fFPO Orders On the Web Site?

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Government orders or orders intended for delivery to an APO/FPO address may not be placed on Office Depot's web site. Instead, please email your order to [email protected] Attempting to place these orders online may result in an order that is delayed or canceled.

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Can I Use a Credit Card With an International Billing Address?

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The billing address must be in the United States.

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What Method Of Payment is Accepted for Online Orders?

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These are the payment options for online ordering:

  • Credit Card (Visa,Mastercard,American Express,Discover)
  • PayPal
  • Office Depot credit card
  • Masterpass

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Can I Place an Order With a Purchase Order?

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To provide payment with a purchase order you would need a contract business account set up with Office Depot that allows for account billing.

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How Can I Order With a Gift Card Without It Asking Me for Credit Card Information?

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A credit card is required even if the total order amount is covered by the gift/reward card(s). The credit card acts as a secondary payment method that will only be used if the gift card(s) is declined.

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How Do I Check the Status Of My Order from Office Depot & OfficeMax?

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Registered customers can view information about a particular order by logging in and clicking 'Order Tracking' under the Account icon, then clicking on the order number.  Orders can also be located by searching by order number or date range.  Customers who placed a guest order (without registering) can access their order by entering the order number and the phone number that was on the order.  After accessing the order, you can click the tracking number to track the delivery.

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How Long is Order History Kept?

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Order history is kept for up to 7 years on the website.

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Also, you can visit Office Depot & OfficeMax Official Website to get more helps, faqs and knowledge base.

About Office Depot & OfficeMax


Office Depot® OfficeMax® is a leading global provider of products, services, and solutions for every workplace – whether your workplace is an office, home, school or car.

Office Depot® OfficeMax® is a resource and a catalyst to help customers work better. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials.