Office Depot & OfficeMax Coupons & Promo Codes

Office Depot & OfficeMax FAQ

How Can I Get Parts for Furniture?

You would need to contact the Manufacturer of the brand you are replacing.  You can contact Office Depot Private Brand Product Support at [email protected] or call (800) 949-9974. They should be able to assist you with obtaining replacement parts for your furniture.

Can I Purchase a Service Plan for the Products I Buy?

Yes, Office Depot Offers hassle free protection, there for you, 24/7. Please use the following link to register your new product on the Performance Protection Plan website: https://www.productassist.com/officedepot. If you experience any difficulty, please call the Office Depot Performance Protection Plan Customer Service line at 1-866-540-0013.

What Happens to My Office Depot Rewards Earned If I Return the Product?

Rewards are not earned on returned merchandise. If you’ve already earned rewards on an item but later return it, adjustments will be made to your account and your Reward Amount may reflect a negative balance.

What If I Have More Than One Rebate?

Please send the original UPC for the manufacturer's rebate. You may send a copy of the original UPC for the Office Depot rebate. Be sure to keep copies for your records.

What Happens If I Don't Have My Receipt?

All ink, toner and supplies being returned without an Original Receipt require valid government identification. Items still active in our computer system will be refunded in the form of an Office Depot® Merchandise Card in an amount equal to the lowest retail price during the preceding 90 days.

I Lost My Receipt and I Need a Copy Of It How Do I Do This?

Please call 1-800-721-6592 option 3, to speak to a representative to obtain a copy of your Office Depot store receipt.

When Will the Refund Appear In My Bank Account?

Refunds generally appear within 3-5 business days. The timeframe is dependent on the issuing institution not on Office Depot.

Can Items Ordered Online Be Returned/exchanged At a Local Store?

Catalog and Web Purchases may be returned/exchanged in accordance with our return policy in any store or by contacting 1-800-GO-DEPOT (1-800-463-3768), unless they are non-refundable items as described below.

How Can I Get an Office Depot Catalog By Mail?

It's simple. Just go to the 'Customer Service" footer on the website, and select: Request a Catalog.

How are Special Orders and Manufacturer Direct Delivered?

Certain Office Depot items will be shipped directly from carefully selected vendors and manufacturers. These special order and Manufacturer Direct items are shipped via standard delivery and are delivered to a ground floor location in the manufacturer's shipping carton. Your delivery date and delivery fee will be calculated at checkout.

May I Place Government APO/fFPO Orders On the Web Site?

Government orders or orders intended for delivery to an APO/FPO address may not be placed on Office Depot's web site. Instead, please email your order to [email protected] Attempting to place these orders online may result in an order that is delayed or canceled.

Can I Use a Credit Card With an International Billing Address?

The billing address must be in the United States.

What Method Of Payment is Accepted for Online Orders?

These are the payment options for online ordering:

  • Credit Card (Visa,Mastercard,American Express,Discover)
  • PayPal
  • Office Depot credit card
  • Masterpass

Can I Place an Order With a Purchase Order?

To provide payment with a purchase order you would need a contract business account set up with Office Depot that allows for account billing.

How Can I Order With a Gift Card Without It Asking Me for Credit Card Information?

A credit card is required even if the total order amount is covered by the gift/reward card(s). The credit card acts as a secondary payment method that will only be used if the gift card(s) is declined.

How Do I Check the Status Of My Order from Office Depot & OfficeMax?

Registered customers can view information about a particular order by logging in and clicking 'Order Tracking' under the Account icon, then clicking on the order number.  Orders can also be located by searching by order number or date range.  Customers who placed a guest order (without registering) can access their order by entering the order number and the phone number that was on the order.  After accessing the order, you can click the tracking number to track the delivery.

How Long is Order History Kept?

Order history is kept for up to 7 years on the website.