The Walking Company
Customer Service
519 Lincoln County Parkway
Lincolnton, NC 28092
America's favorite place to shop for Authentic Comfort footwear offers easy returns for purchases from our stores or from our website. We want you to be 100% satisfied with your purchases from The Walking Company. If you are not happy with your purchase we will be happy to accept a return or exchange in most cases. You can return unworn shoes purchased for regular-price or on sale for up to 30 days.
Orders shipped internationally will include a shipping charge and can incur customs, duties, taxes and potential brokerage fees. These fees are the responsibility of the recipient; therefore, Walking Company asks that you be aware of these fees prior to submitting your order.
Orders via standard shipping typically arrive within 3 - 8 business days from shipping confirmation.
Weather, natural disasters and other uncontrollable events can interrupt FedEx transportation flow anywhere and with little warning. As interruptions occur, we will work with FedEx to make sure your order arrives as soon as it can safely be delivered.
Please note: Orders placed Monday through Friday for in-stock merchandise normally ship within 24 hours or by the next shipping day. Above rates apply to continental United States to a single mailing address. We ship Monday through Friday (excluding national holidays).
Walking Company offers FREE SHIPPING via FedEx Standard, FedEx Home Delivery, or FedEx SmartPost.