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The seller tests the quality of each cartridge before it leaves the factory but on occasion cartridges featuring attached print heads, such as HP, Lexmark or Dell brands, do not print immediately. This happens because cartridges are kept flat or upside down before use and the ink settles away from the print head. For an easy fix, stand the cartridge upright for a few minutes and then place the print head down on a damp paper towel for three minutes. The ink will seep out of the print heads, priming them to print.
If you have not received your order within six business days from the date it was shipped, please contact customer service department at (888) 465-7765 for a USPS claim form. The resend or refund of your order will be offered once received your completed claim form.
If your order is canceled for any reason, you will receive an email notifying you of the cancellation. Some of the reasons for cancellation include: