Pep Boys Support Center

For your protection and security, PepBoys runs each credit card order through an authorization process before any amount is charged to the card to prevent unauthorized purchases. Sometimes a credit card may be declined due to various reasons. Credit cards are sometimes declined because the customer's information doesn't match what the credit card company has on file. This is often due to a simple clerical error or mistyping. If your card has been declined during the online checkout process, you will receive error message asking you to correct any errors or call Customer Service. You may need to contact your credit card company for more specific details on why your card was declined.

Presently, Pep Boys Gift Cards are not available to be used towards online order payments.

You credit card is charged at the time of in-store pick up.

PepBoys.com accepts Visa, MasterCard, Discover and American Express. PepBoys.com accepts PayPal and Pep Boys Gift Cards for Ship to Home orders only. PepBoys does not presently accept personal checks, Pep Boys CarCareONE Credit Card, or Rewards vouchers as payment for online orders. Please continue to check back often as PepBoys is constantly making improvements to their site and may offer these forms as payment in the future.

You can pick up your in-store order any time after you have received your email notifying you that your in-store order is ready for pick up and during normal operating hours of your selected store. During holidays and extreme weather conditions, please call your selected store to confirm the store hours.

No. All pick up in-store orders are only valid for the selected store at the time of checkout. 

Most items will be ready for pick up within minutes of order placement. Items that have limited inventory or availability at your selected store take additional time to ship from our warehouses to your store location. Expected time for availability is displayed for each product on PepBoys.com. As soon as all items in your order have been processed, you will receive an email letting you know your order is ready for pick up.

Yes. All promotions on PepBoys.com are based on Eastern Standard Time.

Items added to your shopping cart will remain available up to 30 days as long as the item continues to have available inventory and your computer's cookies have not been cleared. Items that become out of stock may be removed or the expected pick up in-store date may change. Prices reflected when items are initially added to your cart may change over time.

PepBoys.com is available 24 hours, 7 days a week for your automotive shopping needs.