Rosewholesale Support Center

Yes. Please kindly contact support center to get a refund for the Balance of R Wallet

Note:Refunds will be issued to Paypal within 3-7 days business days.Refunds will be issued to Credit Card within 3-15 days business days.

Every transaction operation will be conveniently recorded in your R Wallet on the "Transaction Record" page. This shows all the corresponding information related to that transaction for your convenience.

If you choose to receive refunds into your R wallet, you will earn the corresponding amount of R points. This allows you to save even more money in future orders. For example, if you receive a $10 refund, you will earn 50 R points.

Yes. If you receive a payment refund, you may request to have the refund issued into your R wallet. The new balance of your R wallet can then be used for shopping other items.

Yes. In order to ensure the security of your account, you must set up your secure transaction password first.

R wallet is a fast and secure payment tool, making it easy to stay up-to-date with all your account transactions.

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. Rosewholesale do not add taxes, customs fees (excise and duty), or any other hidden charges.

The product price does not include the shipping price. The online ordering system will generate a shipping quote for your order.

The delivery cost depends on the shipping method that is selected, along with the shipping time and the destination country. For example, if the shipping cost between UPS and FedEx is 10 US dollars, our advice is to choose which option best meets your individual needs, based on price and shipping time.

The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, Rosewholesale will work on the issue until there is a positive solution.

Once you have placed an order, the shipping method should not be altered. However, you can still contact Customer Service Department at support.Rosewholesale.com. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.

Due to the fact that Rosewholesale sometimes receives people's feedback stating their credit card or PayPal account has been hacked and the transaction is not authorized, thus we conduct this standard payment approval process to verify transaction safety at random. Rosewholesale will stop the transaction and issue a full refund when it comes to unauthorized payments.

Yes, absolutely. For your convenience, Rosewholesale also accepts the following payment methods: Wire transfer, T/T, and Western Union. Please contact sales@Rosewholesale.com with your request or sales enquiry. Rosewholesale will respond to your email query within 1 working day.

Yes. Once Rosewholesale has received an order and payment has been cleared, the invoice will be sent to you via email.

Once your payment has been received, Rosewholesale will send you a notification email to inform you about the order. You can also visit Rosewholesale.com and log into your customer account to check the order status at any time. If Rosewholesale has received payment, the order status will show "Processing".

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact Customer Service Department at support.Rosewholesale.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, Rosewholesale will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

Please sign into your Rosewholesale account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.